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Exciting Opportunity: Helpdesk About The Company: Join a leading global company dedicated to innovation and excellence in our industry. With a strong focus on technology and customer satisfaction, our client is committed to providing cutting-edge solutions to our clients. Deliver comprehensive helpdesk services, providing day-to-day support for all IT-related queries and issues using Ivanti service desk and manager. Maintain, manage, and develop all aspects of the IT systems and network infrastructure for our UK and Germany facilities in collaboration with corporate IT. Ensure the security of our IT infrastructure by identifying and addressing potential weaknesses or threats, coordinating with global IT security teams as needed. Manage the selection, purchase, installation, and maintenance of all corporate-approved hardware and software, including computer, storage, networking, backup, and security systems. Administer and upgrade all Microsoft and corporate-approved third-party software applications, including O365 applications such as Microsoft Teams and Exchange. Oversee the Rubrik backup and recovery solution, ensuring compliance with corporate data backup requirements. Ensure all hardware and software assets are properly managed and compliant with licensing requirements. Collaborate with global IT teams to provide remote and onsite support to our facilities worldwide and assist in developing IT solutions for the organization. Manage and maintain VMWare server infrastructure and SAN, as well as Active Directory infrastructure for our UK and Germany environments. Key Responsibilities: Proficiency in Microsoft Windows Enterprise technologies, including Windows OS, Windows Server, Office 365, SharePoint, SQL Server, CRM, and Microsoft Teams. Familiarity with third-party software systems such as Glovia G2, Rubrik Backup, Citrix, Windows RDS, Ivanti management suite, and DLP solutions. Experience with hardware solutions including SAN, servers, desktops, and laptops. Strong understanding of IT procedures, documentation, systems analysis, and information system development and deployment. Knowledge of ISO 9001 Quality & ISO 14001 Environmental requirements. Experience or certification in Cisco or Aruba switches and enterprise Wi-Fi, as well as VMWare administration. Familiarity with VOIP and Microsoft Teams Phone Systems. Proficient in AD administration, including AD Users and Computers, AD Sites and Services, GPO, Microsoft DHCP, and DNS. Project management experience, such as PMP certification, is a plus. Join The Team: If you're a skilled IT professional with a passion for technology and a drive for excellence, apply now to be part of our innovative journey. Grow your career with us and contribute to shaping the future of our industry!
Job title: Data Administrator Location: Burgess Hill / Hybrid (2 days per week on-site) Contract Duration: 12 Months Pontoon/ Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Does a rewarding career with a progressive, world-leading company in biotech and medical diagnostics, with Fortune 500 ranking, excite you? If your answer is yes, we welcome you to apply for an exciting new opportunity as Data Administrator! Our client is in an exciting phase of growth, where the business is channelling its energy, focus, functions, and processes towards enhancing customer and patient experience in the countries it operates in. Job scope Reporting to the Data Quality Manager within the Technical Service department, you will contribute to delivering top-quality customer experience services to our customers throughout the UK and Ireland. You will work to maintain high quality data within our customer relationship management systems. That is essential in order to assist in the day to day operational processes. You will be a key contributor in the data quality and integrity of our master data through a customer centred process that delivers a sustainable digital transformation in our customer experience by working with stakeholders across the organisation. Key Responsibilities Being the direct link between their customer's third party instruments and suppliers. Performing low to medium complexity back office tasks to ensure and maintain data quality and data integrity. Key Activities Third Party Direct third party enquiries through written or verbal communication to our suppliers promptly and record all interactions within our customer relations management system. Ensure the data quality regarding third party is kept up to date Escalating any complex issues to more senior team members and appropriate committees. Accountable for resolution of problems or queries. Performance Corrects systems issues and discrepancies to maintain data quality. Performs back-office tasks to ensure and maintain data quality and data integrity of install base and customer account datasets. Supports the team with any issues that arise from data quality. Provide valuable feedback on administrative procedures and processes to support continuous improvements. Qualifications & Experience Essential: Experience with Customer/Supplier communications, written and verbal Data administration position experience Process mind-set oriented Previous experience in driving process change is a plus Desirable: Salesforce and SAP experience If you believe you have the experience required, please apply with your CV now for instant consideration! Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 72 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.