Job title: Data Administrator
Location: Burgess Hill / Hybrid (2 days per week on-site)
Contract Duration: 12 Months
*Pontoon/ Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Does a rewarding career with a progressive, world-leading company in biotech and medical diagnostics, with Fortune 500 ranking, excite you?
If your answer is yes, we welcome you to apply for an exciting new opportunity as Data Administrator!
Our client is in an exciting phase of growth, where the business is channelling its energy, focus, functions, and processes towards enhancing customer and patient experience in the countries it operates in.
**Job scope
Reporting to the Data Quality Manager within the Technical Service department, you will contribute to delivering top-quality customer experience services to our customers throughout the UK and Ireland.
You will work to maintain high quality data within our customer relationship management systems. That is essential in order to assist in the day to day operational processes. You will be a key contributor in the data quality and integrity of our master data through a customer centred process that delivers a sustainable digital transformation in our customer experience by working with stakeholders across the organisation.
Key Responsibilities
- Being the direct link between their customer's third party instruments and suppliers.
- Performing low to medium complexity back office tasks to ensure and maintain data quality and data integrity.
Key Activities
Third Party
- Direct third party enquiries through written or verbal communication to our suppliers promptly and record all interactions within our customer relations management system.
- Ensure the data quality regarding third party is kept up to date
- Escalating any complex issues to more senior team members and appropriate committees.
- Accountable for resolution of problems or queries.
Performance
- Corrects systems issues and discrepancies to maintain data quality.
- Performs back-office tasks to ensure and maintain data quality and data integrity of install base and customer account datasets.
- Supports the team with any issues that arise from data quality.
- Provide valuable feedback on administrative procedures and processes to support continuous improvements.
Qualifications & Experience
Essential:
- Experience with Customer/Supplier communications, written and verbal
- Data administration position experience
- Process mind-set oriented
- Previous experience in driving process change is a plus
Desirable:
- Salesforce and SAP experience
If you believe you have the experience required, please apply with your CV now for instant consideration!
- *Candidates will ideally show evidence of the above in their CV in order to be considered.
Please be advised if you haven't heard from us within 72 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.**
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.