My client is looking for someone to join their support team to fulfil 2nd line support responsibilities.
2nd Line Technical Support £25,000 Newcastle On-site
The ideal candidate should possess on-site experience and will play a pivotal role in ensuring seamless user experiences by responding to incoming requests and reporting issues through various channels such as telephone or ticketing systems.
We are passionate about delivering an unrivalled service for our customers and providing a strong culture with career opportunities for our people.
At CEF we have a bold ambition for growth.
General
Across IT we are on an exciting mission to ensure we harness our growth opportunities by designing our technology architecture and solutions for constant evolution.
This is a multi-skilled role with an electrical bias working day shift.
The role is responsible for both planned and reactive maintenance on a wide range of manufacturing equipment and services.
Duties
React to breakdown situations, carry out fault finding activities and undertake the timely repair of equipment including PLC's, electric drives, robotics, pneumatics and screwdrivers.
They are now looking for a Technical Support Engineer due to the growth of the business.
Successful candidates will have an in-depth knowledge in access controls and will also provide technical support, troubleshooting assistance and provide resolutions to customers via email and telephone.
Our client is a global manufacturer who specialises in electronic gates and access controls security systems.