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Job Opportunity: IT Support Technician Location: Lichfield Salary: £33,000 Are you the dependable and adaptable "go-to" person in a Managed Service Provider's support hub? Here's your chance to join a tight-knit, seasoned team of experts as a 2nd Line IT Support Technician. Our client, an established IT support provider, serves a diverse clientele, offering ample opportunities for personal skill growth and knowledge sharing among peers in a friendly and collaborative environment. We value continuous learning and encourage our staff to pursue industry certifications while gaining hands-on experience with cutting-edge technologies, service delivery, and incident response protocols. In return, we offer a competitive salary and an enriching work environment. What We're Looking For: Minimum 2 years of experience as a 2nd to 3rd Line IT Support Technician. Thrives in a dynamic MSP environment with a focus on customer satisfaction. Proficient in core Microsoft technologies: AD configuration, Group Policy, Hyper-V, and Azure AD. Knowledgeable in Network Defense, encompassing Firewalls, security protocols, Web Filtering, End-Point & MFA configuration. Familiarity with HyperV, Cloud, and Internet Technologies. Possesses a full UK driving license and own transportation. Strong grasp of Microsoft Server and Cloud technologies. Excellent analytical skills with a problem-solving mindset. Responsibilities: Provide 2nd to 3rd line Technical Support via our Helpdesk. Offer Systems, Network & Firewall Support. Respond proactively to NOC and SOC detections in Customer Systems. Conduct onsite visits for Technical Support or Incident Response as needed. Benefits: Embrace a friendly, open-door culture promoting personal and professional growth. Enjoy free on-site parking. Engage in social occasions fostering team bonding. Benefit from a family-friendly work environment. Option to join the Company Pension scheme. Access to a Death in Service policy. Join and be part of a team where your skills are valued, and your growth is encouraged. Apply today! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.