As a Helpdesk Support Analyst, you'll become the trusted expert for clients around the globe, offering exceptional assistance and ensuring top-notch service satisfaction.
What You'll Do
Respond promptly to client inquiries via phone or email, addressing software concerns or escalating pressing issues when necessary.
Are you a natural problem-solver who enjoys assisting others
Keen to join a top provider of software solutions?
Are you a technical support expert looking to lead a dynamic team?
Do you thrive in hybrid roles that offer a blend of hands-on support and leadership?
We're recruiting on behalf of our client, a multi-award-winning global leader in vehicle safety systems, for an ambitious Technical Customer Service Lead to join their innovative team.
I'm currently partnered with a market leading Automotive company, operating on a global scale, who are looking for a Lead Technical Support Specialist to lead and manage the Technical Support team.
In this role, you will be responsible for ensuring the highest standards of customer service and technical expertise are met, guide and mentor your team effectively, enhance departmental capabilities, and be a key support resource for all customers by providing technical assistance and product insights.
As a trusted, award-winning brand, they are committed to customer satisfaction, integrity, teamwork, and excellence in all they do.
Posted by Trapeze Recruitment Services Limited • £23K/yr to £26K/yr
You'll be using your technology skills to diagnose and resolve issues and maintain a healthy technology and security standard across clients' technology stack.
Customer service is of main importance when it comes to our client.
Your day-to-day role will be taking incoming service requests from client's while providing excellent customer service.
Posted by Rise Technical Recruitment Limited • £35K/yr to £40K/yr
Do you have experience in a technical customer support role?
An excellent opportunity for an individual with strong technical and customer support experience looking to work for a rapidly expanding, industry leading company, who can offer excellent training and progression opportunities.
Would you like to play a key role at an industry leading company?
Our dedicated team of professionals merges deep industry knowledge with cutting-edge tools, ensuring that our clients receive tailored support to meet and exceed compliance standards.
With a mission to foster compliance, resilience, and success, we take pride in being the go-to partner for businesses navigating the complexities of regulatory landscapes.
William Martin, part of the wider SRC division, are at the forefront of revolutionising health and safety compliance solutions.