The Global Technical Support team is a diverse, fast-growing, and creative group of problem-solvers, providing 24/7 technical support to customers worldwide.
Working for a well-established market leader, the Technical Support position involves both internal and external customer service, provisioning hardware, fault diagnostics and ongoing product support.
Working as part of a driven and motivated team, the Technical Support will be key to ensuring the best possible level of customer service.
The successful Technical Support will be rewarded with ongoing training and progression opportunities, company social events, a company pension scheme and free onsite parking.
We have a fantastic new job opportunity on a busy service desk for an IT Support Technician / Second Line Helpdesk Engineerwho has previous experience in resolving 2nd Line Technical Support requests with good problem-solving / troubleshooting technical skills.
IT Support Technician / Second Line Helpdesk Engineer who has previous experience in resolving 2nd Line Technical Support requests with good problem-solving / troubleshooting technical skills is required for a busy service desk with a well-established Global Brand based in Egham, Surrey.
This position is officially know within the organisation as an IT Support Officer.
Posted by TEC PARTNERS LIMITED • £25K/yr to £30K/yr
General
Delivering technical support via phone, email, and online channels to end-users, distributors, and internal teams.
About the Role
Join our team as a Technical Support Specialist, where you'll play a pivotal role in providing expert assistance across our range of chemistry products.
Reporting to the Technical Service Manager, this position encompasses three primary areas: Technical Support, Custom Quotation, and R&D Application Testing.
We are seeking a Technical Support Specialist to provide essential support to our Shift Supervisor, ensuring that all planned and unplanned work is carried out effectively and to the highest standards.
Shift Patterns: 3 on 4 off / 4 on 3 off
This role is crucial in maintaining our company's reputation for excellence and requires a professional who can ensure efficiency and adherence to safety and customer standards at all times.
In this entry-level role, you will assist in providing technical support and solutions to customers, addressing their concerns related to telecommunications services and equipment.
My client is seeking two motivated and detail-oriented Technical Support Specialist to join their telecommunications team.
Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community.
And, to ensure the best experience for our 20,000 employees across 176 offices globally, we provide the spaces and systems that allow our teams to work together with agility, productivity and collaboration, no matter where they are.
Bloomberg is a global leader in business and financial information, news, and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets.
Provide technical assistance and support to customers via phone, email, and chat channels.
General
Within the Technical Support team, you will play a crucial role in providing exceptional technical assistance to our customers, troubleshooting issues, and ensuring timely resolution to support their needs.
Due to exponential growth, there is now an opportunity and a requirement for a 2nd Line of Support Technician to join an award-winning global provider of software and hardware solutions in the automotive industry.