As the Programme Lead you will play a pivotal role in shaping and implementing a high-quality, efficient, and responsive Business Support service.
Your responsibilities will include developing and delivering service redesigns, driving process improvements, and enhancing the professionalism and skills of our team members.
Additionally, you'll stay abreast of innovative practices, both nationally and internally, to continuously improve the service offerings.
Our Contact Centre is the heart of our business, and we pride ourselves on excellent communication, attention to detail and our drive to be the best we can.
The Client prides themselves on putting their people and their customers at the forefront of what they do.
The role is located in Preston, however, we also have sites in Manchester, Belfast, South Africa and India.
Our client is a well-established Business Process Outsourcer, providing a variety of services to their clients, who are some of the UK's leading brands.
My client is looking for a MARRAC Team Leader to be based in and around Accrington.
This role will require applying candidates to work full time 37.5 hours Monday to Friday.
My client offer an excellent range of perks including flexible working options, 28 days annual leave plus bank holidays, and high street and leisure discounts.