An opportunity has arisen for a customer driven individual to join the growing team of an international business supporting their global client base as a Customer Service Specialist.
The successful candidate will be the first point of contact for all requests, and responsible for maintaining budgets, repairs and assets so accuracy is key.
The company pride themselves on delivering excellence on all platforms to manage their customers' expectations.
As a Customer Care Specialist, you'll be at the forefront of our super-duper service strategy, ensuring our clients receive top-notch support and assistance.
Day to Day
Identifying "at risk" accounts and proactively reaching out to offer support, additional training, or to resolve issues related to our software, sales, or customer service.
Are you passionate about delivering exceptional customer service
Do you excel at turning problems into opportunities?
As a Customer Care Specialist, you'll be instrumental in providing support to both new and existing clients.
Your primary responsibilities will include identifying "at-risk" accounts, proactively addressing service issues, and fostering client engagement to enhance retention rates and bolster our online reputation.
You'll contribute to our service strategy, surpass individual KPIs, and embody our company values in every interaction.
As a Customer Care Specialist, you'll be at the forefront of our super-duper service strategy, ensuring our clients receive top-notch support and assistance.
Day to Day
Identifying "at risk" accounts and proactively reaching out to offer support, additional training, or to resolve issues related to our software, sales, or customer service.
Are you passionate about delivering exceptional customer service
Do you excel at turning problems into opportunities?
We have an exciting opportunity for an Application Support Analyst toprovide professional and responsive support for off-the-shelf and bespoke software to agreed SLAs, facilitating end to end Incident and Problem resolution.
About the role
This is a full-time permanent post and offers hybrid working spending 2 days based in our Oldham office and the remaining 3 days working remotely.
We are currently seeking an IT Support Technician to join this Society at their head office in Manchester.
About the role
You will take on the role of providing IT support to staff at their Head Office in Manchester, as well as remote support to their branches around the UK.