As Customer Support & Resolutions Manager, you will lead on our response to complaints, MP and Councillor enquiries, and management of complex and high profile cases, working alongside other colleagues and partnering contractors to identify lessons learned and service improvements.
Our Repairs Services are responsible for the provision and delivery of high quality, effective and responsive estate services and repairs to our customers, residents, homes and communities.
Key Responsibilities
Investigate and respond to complaints in line with our Complaints Policy and Procedure.
Responsible for the operational support management and effective delivery of multi-disciplinary services within Housing.
Provide high quality management to support staff, empowering them to support residents to make positive changes and informed choices moving towards independent living.
Equivalent CIH L3 in Housing, or higher in housing
Posted by IQ Talent Solutions • £500/day to £525/day
General
The Service Management Specialist will play a key role in ensuring the successful design, transition, testing and implementation of service management components, with a focus on the non-digital elements of the service.
Service Managment Specialist - Central Government - £500 - £525 a day - 4 month initial contract - Outside IR35 - (remote with travel to UK offices)
Service Operating Model (SOM) and Service Management Handbook Development
Collaborate with digital and operations teams to develop the Service Operating Model and Service Management Handbook.
Responsible for the operational support management and effective delivery of multi-disciplinary services within Housing.
Provide high quality management to support staff, empowering them to support residents to make positive changes and informed choices moving towards independent living.
Equivalent CIH L3 in Housing, or higher in housing
You will undertake all service management including managing a small team, all aspects of the physical environment and delivery of a comprehensive offer of support, recreation and opportunity for single homeless adults.
This is an exciting opportunity to lead a new and innovative council service; a multi-use resource centre and hub for single homeless people.Leading a small multi-disciplinary team to deliver a co-produced and psychologically-informed support service to prevent and tackle homelessness, this role will be varied, fast-paced and outcome focused.
Posted by Service Care Solutions - Social Work • £28/hr
About the Role
An exciting opportunity has arisen within Hackney's Children & Families Service for an Interim Service Support Manager.
The successful candidate will provide oversight of business support functions and operational processes, reporting directly to the Business Manager for these services.
This role, based within the Corporate Parenting Team, will be crucial in ensuring the smooth operation and delivery of a first-class business support service.
Responsible for the operational support management and effective delivery of multi-disciplinary services within Housing.
Provide high quality management to support staff, empowering them to support residents to make positive changes and informed choices moving towards independent living.
Equivalent CIH L3 in Housing, or higher in housing