To provide a helpful, professional & efficient contact handling experience to all customers contacting the Customer Service Centre; across all contact channels, using the appropriate telephony system and social care case management system.
25 hours per week -
The shifts are Monday Friday 5:30pm 11:30pm and Sat/Sun 8am 11:30pm.
To coordinate and act as 'named officer' to support and advise parents/carers, providers and agencies regarding the Education, Health and Care (EHC) needs assessment and review process.
To work with and follow up young people who are not in employment education and training (NEET) and/or not known to meet local and national targets when required.
Main responsibilities
Write EHC plans and similar documents, ensuring the EHC plan clearly details the child/young person's needs, is outcome focussed and details the special education provision required for each area of need.
DB Charles Recruitment are working with a client whom they hold a great relationship with and they are looking to hire a new permanent Support Analyst to join the growing business based in Lincoln.
The role is a permanent position for a Support Analyst focussing on Application & Software Support to be based from their site in Lincoln, with hybrid working capability on offer.
The business are currently in an excellent position with a number of high performing teams and they hope to attract a candidate excited by the prospect of working with their business.
We are Eden Futures, and we deliver exceptional support services for people aged 18 and over who have learning disabilities, autism, mental ill health and associated complex needs.
The Commissioner Relationship Manager sits within the Service Development Team and is primarily responsible as the first point of contact for all referral enquiries received in relation to existing services.
The focus of the role is to manage the smooth facilitation of referrals, coordinating with wider operational colleagues to manage their void properties within their allocated region.