Our Engineering client based in Barton Under Needwood is looking for an experienced Customer Service Manager to join the team with an immediate start..
The remit relates to a portfolio of material provision (S&T, Repairs and ad hoc Overhauls).
The role
The Customer Service Manager is responsible for leading a Customer Service Team, who typically deliver customer interactions across multiple channels to support sales and margin growth in line with the company's strategic growth plans.
Posted by Macildowie Recruitment and Retention • £25K/yr to £26K/yr
Key responsibilities
Assisting and supporting the management support team to ensure that tickets are Triaged promptly and within SLA.
Overview
Working for an outstanding and well-established IT outsourcing company, the Successful Customer Operations Coordinator will be responsible for providing support and co-ordination of telephone calls and ticket delegation to the Service Delivery team.
General
With a solid customer services ability and clear telephone manner, you will also be responsible for carrying out a range of daily administration tasks.
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.
You'll be covering shifts in this store and another nearby store which will be discussed at interview.
The main purpose of your role is to be responsible for effective day to day running of the residential home in the absence of the homes manager, to be responsible for a team of staff and work allocations, as well as undertaking direct work with children in the residential home when necessary.
Proline Care are seeking an experienced Assistant Manager for a Children's Residential service in the Cannock area.
Experience
2 years supervisory experience with children in residential care.