Customer Support Coordinator
Salary: Above Market Average
Location: Tamworth (Hybrid) Monday - Friday
Overview:
Working for an outstanding and well-established IT outsourcing company, the Successful Customer Operations Coordinator will be responsible for providing support and co-ordination of telephone calls and ticket delegation to the Service Delivery team.
With a solid customer services ability and clear telephone manner, you will also be responsible for carrying out a range of daily administration tasks.
Key responsibilities:
- Assisting and supporting the management support team to ensure that tickets are Triaged promptly and within SLA
- On-board new clients
- Presenting company offering & services (Ad-hoc)
- Supporting the Service Desk Manager
- Ensure that reports for monitoring key support activity are run and appropriate actions are taken
- Prompt escalation of client issues to the appropriate team
- Review previous days reporting and calls and identifying any issues
- Produce and update new communication plans for new and existing clients as required
- Assisting and supporting the management support team with ad hoc Service Desk management when senior colleagues are on annual leave or absent
- To coordinate the customer satisfaction survey feedback, organising information and identifying failures
- General administrative tasks
Essential Experience:
- Fantastic Customer Service and Administration experience
- Solid experience with MS Office packages including excel
- Excellent written and verbal communication skills
- Keen eye for detail
- Experience working with a ticketing system or call log system would be highly advantageous
- A keen interest in the IT sector
Benefits:
- 23 days annual leave rising to 27 + statuary
- Pension
- Death in Service benefit
- Free Car parking
**This is a brilliant opportunity for any IT professionals who want to work for a company that is stable, and take your career development seriously**
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