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Location : Preston Discipline : Care and Support Job type : Permanent Salary : £30.000 Expiry date: 31 May 2024 23:59 Are you looking for a meaningful career? Would you like the opportunity to become a dedicated manager, helping individuals with learning disabilities live the best life possible? As a Deputy Service Manager at Hft Lancashire you'll be part of a management team supporting 40 adults with learning disabilities to live the best life possible within a range of Supported Living Services. Supporting the Service Manager, you will be responsible for nurturing and inspiring those coming to work for Hft to help ensure we have the best staff teams offering great support services. This role also offers great opportunities for career progression to help you develop your knowledge and skills. Hft is a charity that supports adults with learning disabilities. We believe in a world where anyone with a learning disability can live within their community with all the choice and support they need to live the best life possible. We are looking for people who are naturally caring and compassionate and align with our values. What's in it for you? We offer a range of benefits and career development opportunities. We'll give you a comprehensive induction, full training and support along the way. With Skills for Care accreditation we are committed to investing in you to ensure you have the specialist skills and expertise needed to support people to live the best life possible. As a Gold' standard Investors in People accredited employer, we are committed to supporting colleague wellbeing as a priority. Within this, all Hft employees get access to TELUS Health the world's biggest 24/7 colleague counselling and support service. It is completely free for all colleagues to use in complete confidence, whenever and however they want to access it. We offer Annual Leave: 33 days (including 8 days statutory bank holidays) Apprenticeships: Hft will fully fund and provide training for you to obtain your Level 5 Diploma in Leadership and Management within the first 12-18 months of your employment. Training: Access to award winning training and development Wagestream: Allows you to flexibly access your pay throughout the month and utilise a range of financial support, through its dedicated app Aviva Digicare workplace: Access to wellbeing services including health checks, Digital GP and mental health support. Discounted mobile phone contracts. As an Hft employee, you'll be able to take advantage of Vodafone's Employee Advantage programme, giving you up to 30% off. Care Friends: Employee referral app earn money for referring your friends to work for Hft. Free life assurance: 3 x your annual salary Family friendly policies and more... About the role Alongside the Service Manager, you are responsible and accountable for monitoring, maintaining and providing the highest standards of clinical and personal support and service delivery, while promoting independence and choice to the people supported in the service. You will support the Service Manager to manage and ensure the delivery of the service's key quality and safety priorities by holding delegated responsibility in key areas of the day-to-day running of the supported living activity/service. You will also have delegated responsibility for the direct supervision and line management of a team of support workers. As a senior member of the team, you will promote and lead good practice at all times, doing all you can to make sure that the people we support and their colleagues come to no harm and that the people we support are satisfied with the level of support they receive by acting as an exemplary role model. As a Deputy Service Manager, flexibility is important for both you and for the service. You will be required to do on-call shifts during out of office hours. You will be expected to work 20% of your total weekly hours on shift across your assigned services and will be able to role model all aspects of a support worker role duties and responsibilities. Following your time on shift, and in general practice at all other times, you will have responsibility for reporting back to the Service Manager and for maintaining a continual dialogue loop of feedback that focuses on quality, and continuous improvement and learning and ensuring the smooth operation of the allocated group of services. A full UK driving licence, with access to your own vehicle, is essential for the role. About you You will have significant, recent experience at a front-line management level in field of learning disabilities in regulated services which may have included being a Registered Manager You will have knowledge of legislation and guidance relating to adults with learning disabilities, CQC regulations and Health and Safety issues. You need good IT skills and experience of maintaining records to be a success in this role. ??????? You need to hold a Level 5 Diploma in Leadership and Management for Adult Care or hold a level 3 diploma and be willing to undertake this level 5 apprenticeship qualification within an agreed reasonable timescale of 18 months as part of a development plan You will have the ability to lead and manage people and be a role model in all aspects of people leadership especially performance If you have the passion for delivering high quality care and support services to people with learning disabilities and you want to make a difference to enable people to live a more fulfilling and independent life then this is the role for you. ??????? ???????For more information on the role and responsibilities, please refer to the job description & person spec. Apply Now REF-213 871
Swift Placements are working with a housing association who are looking for a Supported Housing Manager, you will be responsible for overseeing the day-to-day operations and management of supported housing services. Your role will involve providing high-quality support and accommodation to individuals with specific needs, such as those experiencing homelessness, mental health challenges, or disabilities. You collaborate with external agencies to ensure the well-being and empowerment of residents within the supported housing setting. Full time permanent position Monday- Friday Location: Preston Salary: £25,000- £30,000 DOE! Hours: 9:00- 5:00pm 20 days holidays 8 Bank Holidays Fully office based. Key Responsibilities: Service Management: Manage the overall delivery of supported housing services in accordance with organisational policies and regulatory standards. Effectively manage care and support housing schemes Ensuring that the management of each home promotes the need and choices for people receiving support by regular planned reviews, assessments and formulating of care plans using a multidisciplinary approach. Develop and implement service plans tailored to the needs of individual residents. Ensure effective risk assessment, safeguarding procedures, and crisis management protocols are in place. Staff Leadership and Development: Recruit, train, supervise, and motivate a team of support workers. Conduct regular staff meetings, performance appraisals, and professional development sessions. Foster a positive and inclusive team culture that promotes collaboration and continuous improvement. Client Support and Engagement: Provide direct support and guidance to residents, including assistance with daily living activities, accessing community resources, and developing life skills. Promote resident participation in decision-making processes and encourage independence and self-advocacy. Organise and facilitate group activities, workshops, and events that promote social inclusion and well-being. Diarise the welfare visits as necessary, across the supported living portfolios. Partnership and Stakeholder Engagement: Collaborate with external agencies, health professionals, social services, and community organisations to coordinate support services and referrals. Build and maintain positive relationships with stakeholders to enhance the effectiveness and impact of supported housing programs. Quality Assurance and Compliance: Ensure compliance with regulatory requirements, contractual obligations, and quality standards. Conduct regular audits, inspections, and assessments to monitor service quality and outcomes. Implement improvements based on feedback, evaluation data, and best practices in supported housing. Skills and Qualifications: Bachelor's degree in social work, Psychology, Public Health, or a related field (or equivalent experience). Proven experience in managing supported housing programs or similar social care services. Comprehensive knowledge of relevant legislation, safeguarding procedures, and best practices in supported housing. Strong leadership and team-building skills with the ability to inspire and empower staff. Excellent interpersonal and communication skills, with a compassionate and empathetic approach. Ability to assess complex needs, develop person-cantered support plans, and advocate for vulnerable individuals. Proficiency in record-keeping, report writing, and using management software/systems. Commitment to promoting equality, diversity, and inclusion in service delivery. Additional Requirements: Willingness to work flexible hours when required to meet work demands. Disclosure Barring Service (DBS) check. UK Driving Licence Access to own transport and ability to travel across the locality on a regular basis, including to visit people in their own home. Interested candidates should apply for the role with a copy of their CV or alternatively contact Arsalan Mohammed at Swift Placements.
About The Role Account Manager Skelmersdale Good salary, great team and additional benefits Monday to Friday, full time hours Account Managers the ideal role awaits you! Apply now... Do you have a passion for customer excellence and account management? Are you determined and competitive when negotiating and great at balancing customer needs while achieving business KPIs? Do you possess excellent communication skills with a confident, approachable and professional manner? Are you ready to take the next step in your career? If so, we have fabulous news for you! We're looking for the right person to join us at Direct365 in a newly created Account Manager role, with a focus on account management, retention, and customer service. The successful candidate will be an experienced, motivated sales professional who will manage and grow existing key accounts through contract renewals, upgrades, and cross selling additional products and services. You will be responsible for strategic planning and account management across designated customer sectors and take full ownership within your jurisdiction. Your aim will be to successfully retain and grow existing accounts, driving sales strategies and hitting and exceeding monthly KPI's. Your role as Account Manager at Direct365 Manage our portfolio of Key Accounts within Direct365 develop strong relationships with key stakeholders within client's organisation to gain understanding of their unique needs and challenges. Build and maintain excellent knowledge of our full suite of products and services in order to understand customers' needs. Develop bespoke account plans and strategies to ensure we give confidence in our services and solutions and optimise growth. Proactively look for opportunities to up sell/cross sell products and services to enhance the customer experience and increase revenue. Retention of Key Accounts end to end ownership of the client relationship, identifying accounts at risk of cancellation, contract negotiations and renewals. Be innovative and forth coming with ideas in order to improve service to customers reducing the risk of customer cancellations. Deliver excellent customer care and administration whilst liaising with other departments to resolve customer queries to assist with retention of all customers. To ensure that customer complaints/cancellations are resolved promptly to the customers' satisfaction and handled at the first point of customer interface. Collaborate with cross-functional teams to develop the concept of One Team One Organisation, taking ownership of challenges and foster an environment of continuous improvement. The ideal candidate for our Account Manager at Direct365 Minimum 2 years' experience within a sales through service role. A successful track record in achieving objectives and KPI's. A determined, outgoing and competitive attitude with a passion for customer care and track record in negotiating and balancing customer needs/expectations with business KPI's. Excellent time management skills. Team player, with the ability to always portray a positive attitude. Excellent telephone communication skills with a confident, approachable and professional manner. Ability to manage difficult situations and the stress associated with them. Excellent soft skills including listening, motivating and communicating. Well presented with a positive, proactive approach. IT Literate MS Office, Excel, Outlook, PowerPoint packages and the ability to adapt to new CRM systems. In return for your commitment and expertise you will benefit from: A salary of £23,100 in a secure, permanent full-time position. No weekend or evening working great hours Monday to Friday (37.5 hours a week). Amazing employee discounts with major supermarkets and retailers with phs Perks'. Training to expand your skills. We offer accredited ILM training through external and in-house training. Apprenticeship opportunities on completion of the probationary period. 23 days holiday plus bank holidays (31 days in total) plus a Buy / Sell holiday scheme. Free Parking onsite so no parking costs. Other benefits such as improved parental and paternity leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more... If this sounds like the career you've been looking for, we want to hear from you. Apply Now About us At Direct365, our vision is to be the UK's number one provider of essential workplace products and services for small businesses. We value helpfulness, reliability and innovation within our employee base, and believe in giving everyone the freedom to do what they do best. Our aim is to combine our buying power with friendly expert advice for everyone's peace of mind that the job's well done. Direct365 is part of the phs Group, the UKs leading Hygiene Services provider. phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations incorporating numerous businesses during its 61 years of business. At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.