As Customer Support & Resolutions Manager, you will lead on our response to complaints, MP and Councillor enquiries, and management of complex and high profile cases, working alongside other colleagues and partnering contractors to identify lessons learned and service improvements.
Our Repairs Services are responsible for the provision and delivery of high quality, effective and responsive estate services and repairs to our customers, residents, homes and communities.
Key Responsibilities
Investigate and respond to complaints in line with our Complaints Policy and Procedure.
You will be responsible for the management of tenancies and duties that include: completing support plans and risk assessments for residents, monitoring rent accounts, and re-letting our void units, as well as providing day-to-day housing support to customers.
We are looking for a self-motivated individual to manage and provide intensive housing management support at one of our Independent Living Schemes in Cambridge.
Posted by IQ Talent Solutions • £500/day to £525/day
General
The Service Management Specialist will play a key role in ensuring the successful design, transition, testing and implementation of service management components, with a focus on the non-digital elements of the service.
Service Managment Specialist - Central Government - £500 - £525 a day - 4 month initial contract - Outside IR35 - (remote with travel to UK offices)
Service Operating Model (SOM) and Service Management Handbook Development
Collaborate with digital and operations teams to develop the Service Operating Model and Service Management Handbook.
My high-profile client are recruiting for an MIS Manager.
To manage the provision of high-quality planning, timetabling, ILR, Funding and Analysis/ Reporting Services, working in conjunction with Executive director of planning, performance and information.
The role is a remote position with occasional travel to London/Birmingham, working normal office hours.
Posted by Service Care Solutions - Social Work • £28/hr
About the Role
An exciting opportunity has arisen within Hackney's Children & Families Service for an Interim Service Support Manager.
The successful candidate will provide oversight of business support functions and operational processes, reporting directly to the Business Manager for these services.
This role, based within the Corporate Parenting Team, will be crucial in ensuring the smooth operation and delivery of a first-class business support service.
We are currently looking for an experienced Store Manager to join our retail team.
You would play a significant role in helping us to achieve our vision, driven to being a key player in moving our business forward, with your natural ability to set an example for the team to engage, inspire and offer advice to our customers to ensure they choose the bed that suits them best!
Your role as Store Manager will involve
Managing all aspects of this successful retail store, ensuring operational, financial and brand standards are upheld.