Scheme Manager Vacancy
Agency Ref: 84303
We are looking for a self-motivated individual to manage and provide intensive housing management support at one of our Independent Living Schemes in Cambridge.
You will be responsible for the management of tenancies and duties that include: – completing support plans and risk assessments for residents, monitoring rent accounts, and re-letting our void units, as well as providing day-to-day housing support to customers.
What you will be doing:
- Manage an Independent Living Scheme, by carrying out all intensive housing management tasks
- Assessing incoming residents and support needs to ensure they can independently maintain a tenancy
- Providing support to residents to offer activities to the scheme
- Managing a budget and identifying the needs of the scheme
- Assessing the housing and support needs of customers
- Working with external agencies
- Supporting any scheme-based employees such as Maintenance Officers, Compliance Officers, and Cleaners, providing appropriate guidance and supervision
- Remaining fully engaged in all housing related issues including arrears and money management, ASB, safeguarding and repairs/maintenance of household
- Overseeing the health, safety, and maintenance of the building, ensuring that compliance requirements are met
Essential Criteria:
- Strong customer service skills with a sensitive and supportive approach
- Experienced working within a social housing environment or managing an independent living scheme
- Experienced in managing anti-social behaviour and safeguarding casework
- Strong interpersonal and written communication skills
- Good IT literacy skills
- Experienced in support plan writing with the ability to assess needs and risk effectively
- Excellent organisational skills with the ability to prioritise a varied and busy workload