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Service Manager - Montpelier, Bristol Location: Bristol Discipline: Care and Support Job type: Permanent Salary: £ 36,000 per annum, plus £2,000 allowance for holding the CQC registration. Expiry date: 23 Jun 2024 23:59 Startdate : ASAP Are you looking for a meaningful career? Would you like the opportunity to become a dedicated Manager, helping individuals with learning disabilities live the best life possible? We are one of the largest learning disability charities in the UK, supporting over 2,500 people through our friendly, supportive, creative and diverse teams. Join us as a manager with Hft and you'll develop your social care career with one of the leading names in the sector. You'll go to work each day knowing you can make a real difference to the lives of adults with learning disabilities. What's in it for you? We offer a range of benefits and career development opportunities. We'll give you a comprehensive induction, full training and support along the way. With Skills for Care accreditation we are committed to investing in you to ensure you have the specialist skills and expertise needed to support people to live the best life possible. As a Gold' standard Investors in People accredited employer, we are committed to supporting colleague wellbeing as a priority. Within this, all Hft employees get access to TELUS Health the world's biggest 24/7 colleague counselling and support service. It is completely free for all colleagues to use in complete confidence, whenever and however they want to access it. We offer Annual Leave: 33 days (including 8 days statutory bank holidays) Training: Access to award winning training and development Wagestream: Allows you to flexibly access your pay throughout the month and utilise a range of financial support, through its dedicated app Aviva Digicare workplace: Access to wellbeing services including health checks, Digital GP and mental health support. Discounted mobile phone contracts. As an Hft employee, you'll be able to take advantage of Vodafone's Employee Advantage programme, giving you up to 30% off. Care Friends: Employee referral app earn money for referring your friends to work for Hft. Free life assurance 3 x your annual salary and more.. What will you be doing? As a Service Manager at Hft, you'll be supporting adults with learning disabilities to live the best life possible. You will be a role model to others through demonstrating excellent support to those we support and you will help the Regional Service Managers to coach, support and manage staff teams effectively. You will be responsible for nurturing and inspiring those coming to work for Hft to help ensure we have the best staff teams offering great support services. This role also offers great opportunities for career progression to help you develop your knowledge and skills. The purpose of the role is to assist the Regional Service Manager by holding delegated responsibility in key areas of the day-to-day running of the registered service. You will also have the responsibility to manage the performance of your team; including your team's delivery of care and support which promotes dignity, wellbeing and independence and a person-centred culture. Alongside the Regional Service Manager, you are responsible and accountable for monitoring, maintaining and providing the highest standards of clinical and personal support and service delivery, while promoting independence and choice to the people supported in the service. As a senior member of the team, you will promote and lead good practice at all times, doing all you can to make sure that the people we support and their colleagues come to no harm and that the people we support are satisfied with the level of support they receive by acting as an exemplary role model. As a Service Manager, flexibility is important for both you and for the service. We provide 24/7 support to some people, so you will need to have flexibility to work shifts on a rota'd basis, including nights, weekends and Bank Holidays. A full UK driving licence, with access to your own vehicle, is essential for the role. About you You will have experience supporting adults with complex learning disabilities. You need good IT skills and experience of maintaining records to be a success in this role.??????? You will have knowledge of CQC regulations You need to hold a Level 5 Diploma in Leadership and Management for Adult Care (or acceptable equivalent) OR have the ability to achieve this within 18 months of appointment. You will have detailed knowledge of Health and Safety issues, and Safeguarding regulations If you have the passion for delivering high quality care and support services to people with learning disabilities and you want to make a difference to enable people to live a more fulfilling and independent life then this is the role for you. ??????? STRICTLY NO AGENCIES PLEASE ??????????????We reserve the right to close this vacancy early should we receive sufficient applications. Hft's usual terms and conditions apply. Hft is committed to equal opportunities and welcomes applications from all sections of the community. As a Disability Confident Employer, Hft is helping to ensure that disabled people have the same opportunities to fulfil their potential and realise their aspirations that people without disabilities do. Successful applicants will need to undertake an enhanced disclosure check against the Disclosure and Barring Service (DBS). Having a criminal record may not bar you from employment. Apply Now REF-214706
Customer Success Manager £40-50K base (£60K OTE) Home based with maximum 1-2 days per week visiting customers in/around Bristol, South West Unify are proud to be working with a leading provider of secure collaboration software to a range of clients including in the central government, healthcare and defence domains. The software is cloud based and designed to help teams improve their efficiency through closer collaboration, enabled by a comprehensive toolset including file sharing, discussions forums and dynamic databases. The software sits at the core of a number of nationally significant, but classified, defence programmes and was instrumental in supporting the rapid reaction to the COVID pandemic in the NHS. Summary of Role: Following a period of sustained and accelerating growth, the businesses commercial team are looking for an energetic and motivated Digital Collaboration Advisor / Customer Success Manager. As a Digital Collaboration Advisor, you will work closely with users to the toolset to maximise their understanding of the capabilities and ensure they see the best value for money. You will support through the provision of training, sharing of best practice and developing a comprehensive set of digital media artefacts. Reporting to the Chief Commercial Officer, you will work across all sectors and customers, from large government clients to small SMEs, focussing on understanding the needs of customers and aligning to the businesses product set. Key Objectives: Proactively work with existing clients to understand their collaboration requirements and align with the businesses usage, supporting growth of the product Explore further opportunities for the product set within existing clients to maximise the footprint Work with the team to develop digital media and marketing materials to support new and existing users Key Responsibility 1: Account Management: Work closely with existing and new clients, assessing existing collaboration workflows and processes to identify areas for improvement and optimization. Provide training and support to users on how to effectively utilise the software features and functionalities. Serve as the main point of contact for client inquiries, troubleshooting account issues, and providing basic technical assistance Key Responsibility 2: Account Growth: Explore new opportunities for growth within existing accounts. Explore how the businesses capabilities can be used effectively to broaden the footprint by replacing existing software or streamlining processes. Identify aligned business units, new programmes or joint ventures that could utilise the businesses software Support business presales activities as required Key Responsibility 3: Marketing and Training Materials: Develop a suite of digital marketing materials to support users in their usage of the platform. This may include video guides, 'lunch and learn' sessions and hosting user group meetings Qualifications & Training: Bachelor's degree or equivalent level of education in Computer Science, Information Technology, Business Administration, Engineering or related field. Experience: Proven experience working with collaboration software tools such as Microsoft Teams, Slack, Zoom, Google Workspace, etc. Strong understanding of collaboration concepts, workflows, and best practices. Excellent communication and interpersonal skills with the ability to interact effectively with clients and team members. Excellent relationship building skills with an empathetic approach. Experience in conducting training sessions or workshops for users of varying technical backgrounds. BENEFITS Life Assurance 4x base salary Vitality Private Health Insurance Medical Health Insurance Cashplan Personal Travel Insurance Cycle to Work scheme Electric/Hybrid Vehicle scheme Discounted gym membership My Premier Benefits (discounted high street retailers) ENHANCED BENEFITS 25 days annual leave 10 days rolling sick plan, including extended illness pay Pension 5% EE and 4% ER (increases after 3 years to a max of 6%) MUCH MORE THAN A BENEFIT Career progression and individual career path support Internal Learning & Development programmes Annual awards ceremony and Company event (JABAs) Employee Assistance Program (EAP) and Mental Health First Aiders to support you Please apply by submitting your latest CV for immediate review by our Talent Team. Best of luck.