This Customer Service Advisor role will involve handling a high volume of VCC transactions to ensure these are reconciled and authorised, working with colleagues within TC Support and the wider business, too.
You will provide industry-leading support throughout our Reconciliations Function.
This is a great opportunity for a team player who has first-class attention to detail, customer service experience, and is highly numerate.
This is an excellent opportunity if you are a Financial Planning Administrator, or Pensions Administrator (DB/DC/SIPP/SSAS), to join a Financial Advisers, work within their support team, work towards passing industry relevant qualifications and progressing within your career.
Responsibilities
Carry out all compliance administration associated with new business, this includes ensuring forms are completed and chasing information.
Process new applications for business both in online and paper format.
Be responsible for 2nd Line support, both in person and remotely via MS Teams, telephone, and remote access tools.
General
We are now looking for a 2nd Line Support Engineer to handle escalations from the Service Desk Team.
You will be collaborating with third parties to resolve issues, standardise, and automate processes, and formalising procedures for efficient service delivery.
We are seeking a dedicated customer service advisor to join our busy repairs and maintenance team on a 2-month contract basis.
As a vital member of our team, you will be responsible for providing excellent customer service to our clients, ensuring their needs are met promptly and efficiently.
Responsibilities
Act as the first point of contact for clients, handling inquiries and requests with professionalism and empathy.