Our client, a global leader in their market is seeking a technical support advisor to join their high performing team.
This is a fantastic opportunity for a technical support advisor with experience in 3D printing and modelling.
They will be responsible for responsible for all customer inquiries including (but not limited to) technical support, general purchase questions, order fulfilment, education, product training and general problem solving across all various product lines.
The Client Support Advisor will be responsible for providing excellent and efficient customer service to clients requiring installation services for their products.
Due to growth, they are currently seeking a Client Support Advisor to join them permanently.
KHR is working with a market-leading company based in the Gravesend area.
Working as part of the client support team on a temporary to permanent contract, you will be responsible for providing excellent customer service, supporting customers with registrations, renewals and service enquiries.
No cold calling is required; however this is an outbound call-based role.
This is a fantastic opportunity to join out client at an exciting time of growth.
Understand, support and advise customers requiring a wide range of information, advice and guidance.
To provide a telephone and multi-channel support service with integrity, professionalism and adhering to all relevant process, procedures, and legislation.
General
The Customer Service Advisor is required to provide an exceptional level of service to our service users working with a variety of well-known and smaller organisation from charity, third sector and government sectors.