Role Overview: As a Technical Helpdesk Advisor, you will support a contract between our client and a third-party company providing smart meters across the UK.
Shorterm is assisting a key client in recruiting a Technical Helpdesk Advisor.
This full-time, temporary position has the potential to become long-term based on your performance and ability to meet the role's requirements.
The Advice POD will be a one stop shop of various local services seeking to help residents/customers to access some basic support services (helping complete benefit forms, help with financial management, digital skills etc).
The post holder will be required to build on exciting relationships and partnerships within the Vale of Glamorgan to ensure adequate support service are available to individuals visiting the Advice POD.
The longer-term aim is to help customers develop skills and motivation to progress into other services including Adult Community Learning and Employability services.
CUSTOMER SERVICE ADVISOR (SEASONAL) / LIVERPOOL / £22,308 PER ANNUM PRO RATA / START DATE OF 17th SEPTEMBER.
The role of a Customer Service Advisor is extremely demanding, varied and provides a good opportunity for the right candidate to join a committed, focused, and hardworking team.
If you are looking for an exciting new challenge as a Customer Service Advisor, then this is the perfect opportunity for the right candidate to join a committed, focused, and hardworking team.
The client is supporting individuals and families who have experienced domestic abuse and offers service users the opportunity to move on and live fulfilled, safe lives following the trauma they've experienced.
The clients customers are predominantly single homeless aged between 18 60 years and may have support needs including mental health, physical health, substance misuse, offending.
We are looking for a 1st Line Support Advisor for an initial 3 month contract, this role requires you to be onsite Mondays and Wednesdays.
Duties and responsibilities
Respond to all queries within agreed SLA's, resolving at first point of contact where possible via multiple channels such as telephone, email and chat to enhance the customer service experience.
Take ownership of employee queries and see them through to resolution, with a keen focus on outstanding customer service, whilst following team ways of working.
To deliver an excellent service to all customers as an 'information and administration provider' providing the highest level of customer satisfaction to ensure customer loyalty.