Working for a highly successful MS Gold Partner IT Managed Services company, the 1st Line Support Analyst works as part of a team responsible for providing telephone and remote access support for clients on a range of workstation, application and hardware issues, including some server and network support.
With a solid customer services ability you will also be responsible for carrying out a range of daily network administration tasks, detailed below.
General
Salary & Benefits: Above Market Average Salary Overtime (Paid at Time & a Half) Paid Microsoft Qualifications
About the role: The main purpose of the job is to provide design and technical support as part of the Product Design team and provide external support to the sales teams and that of our customers Since our incorporation in 1989 we have become a significant force in the electrical accessory market.
We're proud to be a British based, family-run business, with an excellent track record of listening to what our customers need.
Based in the midlands at our purpose built 100,000sq ft head office and distribution centre, we design, develop, manufacture and distribute our ever-expanding product range throughout the UK.
You'll play an instrumental role during both the pivotal implementation phase and the vital period of ongoing system usage and post-development.
Our client is looking for a dedicated Product Expert for their new ERP (Enterprise Resource Planning) system and WMS (Warehouse Management System), supplied by industry leaders Epicor and EPG respectively.
The company is committed to providing comprehensive training, enabling you to become and adept user and teacher of these platforms, equipping you with the knowledge to train other effectively.
The Development Department consists of multi-disciplinary teams of Business Analysts, Software Developers and Software Testers who work together to design and implement the companies Software Products.
GSA are working with a leading software company specialising within the motor industry.
The culture is supportive, encouraging and collaborative, whilst providing challenging projects to stretch the team and allowing time for self-development.