Customer Service Coordinator
Monday- Friday
8:30am-5pm
£24K per annum
Are you a natural problem solver with excellent communication skills?
Pertemps are recruiting for a dedicated and enthusiastic candidate to join our client's fantastic team.
Responsibilities
- Follow all customer service procedures as outlined in the manual- including monthly focus on amending posting dates.
- Follow the companies process in line with HMRC requirements, link all paperwork to NAV or the company folder.
- Liaise with all relevant departments to agree availability of stock, agree delivery dates and confirmation of order fulfilment.
- Day to day communication with customers with emphasis on meeting order quantities and timescales.
- Collate and update customer information files on individual accounts.
- Dealing with debt notes, returns, collections, credit notes and invoices.
- Editing and converting orders, raising invoices, sending invoices and produce a consignment not for delivery.
- Complete credit and debit card payments and refunds.
- Track parcels.
- Deal with customer complaints and enquires.
- Adhoc Administration duties as required by customer service departments.
Skills
- Excellent use of word, excel, shopify and NAV systems.
- Good telephone manner.
- Good communication skills.
- Good negotiation skills.
- Good problem-solving skills.
- Ability to work under own initiative as well as part of a team.
- Excellent administration skills.
- Good attention to detail.
- 5 years minimum experience working in a customer service environment.
If you are passionate about delivering exceptional customer experiences and want to be part of a dynamic team. Apply now!!