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IT Helpdesk Analyst Bath or Bristol £26-28k p.a Our client, a fantastic law firm, has an exciting opportunity for an IT Helpdesk Analyst to join their team! Key skills/ experience: Experience in a 1st line support role, ideally within professional services, but not essential. Technical support: IT HelpDesk, asset management (including laptops and mobile devices) and technical training Good communication skills Experience of working in a client focused role, delivering exceptional client service at all times Ability to work at pace and deliver to multiple deadlines. Benefits: Private Medical Insurance Dental Insurance Health checks
Your new company Hays are working with an established organisation in Avonmouth, Bristol to support in the recruitment for a permanent IT support technician. The role offers hybrid working (3 days in office per week typically) and a salary up to £30,000pa depending on experience. Your new role In the role you will join the IT services team to support in providing first class technical customer support (1st and 2nd line). You'll handle incidents face to face, over the phone and via email. The role is split between working on a service desk dealing with incidents and requests, but you will also work on hardware & desktop support. Within the role you will receive a lot of training and there will be an opportunity for personal development and career progression. To be considered for the role, you must have a couple of years' experience in a similar IT support environment, ideally working across 1st and 2nd line support. You'll have exposure with Microsoft Windows 11, MacOS and Active Directory administration. You'll also have exposure with the M365 suite including exchange online, SharePoint, Teams, Azure AD etc. You will need to be an excellent communicator with good soft skills and be able to build relationships with various stakeholders in the organisation. What you'll get in return In return, you will work for a fantastic team with a friendly work environment and great culture. The organisation promotes internal progression and development, so you will be encouraged to develop your skills and progress in your career. You will receive a salary depending on experience up to 30kpa, benefits include 25 days holiday, competitive pension, life assurance etc. You will also have the opportunity to work on a hybrid pattern 3 days per week in the office. Due to the location, you will need to be able to drive and live within a commutable distance from Avonmouth. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Application Support Engineer required by our market leading, retail sector organisation based in Bristol. This is a hybrid role with 3 days a week onsite but with some flexibility when required. This role would suit a 2nd Line Support Specialist who has previous experience of working within the retail (Or similar) industry and who has experience of POS systems or MS Dynamics BC (Business Central). You will join an experienced IT Support and Delivery Team and will require strong technical and soft skills. You will act as the technical bridge and second line support service to end users, dealing with problems, answering service tickets and delivering IT elements of wider projects. Ideal Background: Experience supporting retail end users, POS application setup and integration. Experienced in providing training and UAT testing A background in providing 2nd line application support Build up, and document, a wealth of knowledge about how to support colleagues which can, over time, be shared with support teams to improve first line resolution. Proven experience in a support role, working in a retail technology environment including point of sale solutions Excellent communication skills and customer centric focus, capable of dealing with difficult and stressful situations with a calm disposition Ability to troubleshoot and diagnose to a high standard in a complex, time critical, and constantly evolving environment Good Excel experience with strength in using multiple data sources within pivot tables Experience of using Microsoft Dynamics 365 Business Central (Nice to have) This fantastic role comes with a very competitive basic salary and is accompanied with a 10% annual bonus plus an excellent benefits package which includes: 25 days holiday, contributory Pension, Life Assurance (3x Salary), Health Care, Free Parking and a generous product discount to name a few.