Application Support Engineer required by our market leading, retail sector organisation based in Bristol. This is a hybrid role with 3 days a week onsite but with some flexibility when required.
This role would suit a 2nd Line Support Specialist who has previous experience of working within the retail (Or similar) industry and who has experience of POS systems or MS Dynamics BC (Business Central).
You will join an experienced IT Support and Delivery Team and will require strong technical and soft skills. You will act as the technical bridge and second line support service to end users, dealing with problems, answering service tickets and delivering IT elements of wider projects.
Ideal Background:
- Experience supporting retail end users, POS application setup and integration.
- Experienced in providing training and UAT testing
- A background in providing 2nd line application support
- Build up, and document, a wealth of knowledge about how to support colleagues which can, over time, be shared with support teams to improve first line resolution.
- Proven experience in a support role, working in a retail technology environment including point of sale solutions
- Excellent communication skills and customer centric focus, capable of dealing with difficult and stressful situations with a calm disposition
- Ability to troubleshoot and diagnose to a high standard in a complex, time critical, and constantly evolving environment
- Good Excel experience with strength in using multiple data sources within pivot tables
- Experience of using Microsoft Dynamics 365 Business Central (Nice to have)
This fantastic role comes with a very competitive basic salary and is accompanied with a 10% annual bonus plus an excellent benefits package which includes: 25 days holiday, contributory Pension, Life Assurance (3x Salary), Health Care, Free Parking and a generous product discount to name a few.