Education: 2:1 BSc in a STEM Subject & A-Level (B and above in Math)Salary: £29,000 Starting
The Role
This position uniquely blends technical problem-solving with client engagement, joining a flexible and innovative software solutions team leading the way in the Fin-tech industry.
We are currently recruiting for a Technical Support Analyst based in Birmingham who will focus on our client's workplace enhancement platform, understanding user queries, performing root cause analysis to triage and classify reported issues which could be software or hardware related.
You will need an analytical mindset and a desire to gain a breadth of both functional and technical knowledge across both software and hardware platforms.
D365 Senior Support Analyst required work alongside other members of the support team to ensure customers get the agreed level of service and will be expected to work independently and assist with case escalations where appropriate.
You will play a key role in D365 and Power Platform solution support and participate in every aspect of the D365 and Power Platform solution support from: triage of large case numbers from multiple customers, resolving customer cases, recognising change requests, managing customer escalations and environment/release management.
NetSuite support Analyst with demonstrable experience supporting business process and change improvements is sought by a market leading automotive investment organisation based in Birmingham.
With a 30 year pedigree of utilizing international trade relationships to help their clients thrive in new marketplaces this company are looking for a NetSuite Support Analyst to take charge of functionality and integration efficiencies within their newly centralised parts and service division.
This role would suit an ERP specialist ideally with experience working in the automotive, service, manufacturing, warehousing or e-commerce sector who offers either consultancy or end user ERP skills who is looking for an opportunity to progress quickly into a lead position as the company expands their global automotive presence.
Are you a Senior IT Analyst or IT Service Desk Team Leader looking for a new challenge?
Law Firm - Birmingham
Have you got experience of working for a law firm
In this exciting IT Support Team Leader role working for a prestigious law firm, you will be responsible for building up and managing a team as well as providing hands on technical support.
In the role, you will be the main point of contact for technical support.
You will have experience working within an IT Service support environment providing 1st line IT Support and have had good exposure to Microsoft Windows and Office Suite.
This is a great opportunity to join a Global Organisation and become part of a highly regarded IT team.