My client requires an experience desktop support analyst who has experience working in public sector (healthcare preferred) to join their busy service desk team support 700 -800 users based 3 days per week in their manchester office
Essential knowledge and experience
Experience of using ITSM software (Halo highly desirable ) to for ITIL/Service support processes.
We are looking for a Service Desk Analyst who can help us offer a robust support service to these essential business functions in a considered and planned Tech department to remote end users and head office colleagues globally.
Are you a Service Desk Analyst specialising in telephony and Microsoft Teams call centre operations looking for a hands-on role within a growing, award-winning company?
This is a hands-on role requiring an elevated level of technical expertise, working closely with application, network, and security teams and utilising strong customer service skills.
Serving a diverse staff of c2000 users across Europe, the team is responsible for analysing business needs, developing insights, and implementing efficient processes firm-wide.
The Business Analysis team is pivotal in driving the strategic initiatives of the Firm, ensuring we deliver optimal solutions and processes.
The job holder will be part of a dedicated team that bridges the gap between IT and the Firm's practice groups and business services teams, ensuring that projects are executed smoothly and objectives are met.
A SOC Analyst is required for our client to join our clients growing cyber security team in providing effective analysis and handling of security related events and incidents.
Manchester - remote working with office working once per month
We're actively recruiting a 1st Line Support Engineer to join our dynamic Service Desk team.
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