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The role of support coordinator is to raise purchase orders for Professional Services engagements & maintain the purchase order through to completion. This includes amendments to the purchase order, requesting updates on the status of work and receipting the purchase order once the work has been completed with appropriate documentation received. The role includes other administrative duties such as responding to emails from a shared mailbox and sending out contractor packs for temporary staff & contractors working at CDW. KEY RESPONSIBILITIES Ensure requests to raise purchase orders for 3rd Party Professional Services are completed accurately & within set SLAtimeframes. Manage open purchase orders, set accurate ETA dates and obtain regular updates on completion status to ensure accurate data is maintained, with the aim to close orders off in an efficient manner. Reconcile contractor or temporary agency worker timesheets against open purchase orders and invoices to assist in facilitating accurate and timely payment. Manage the receipting of purchase orders accurately and on time Manage communications with the Resourcing team, sales account managers and suppliers through a shared mailbox Engage with internal and external stakeholders to build strong working relationships. Complete compliance checks for ITAD (IT asset disposition) ensuring documentation meets required legal and internal standards. Process ticket requests and raise purchase orders for temporary agency staff and contractors. Take ownership of new purchase order requests, amendments, or escalations to ensure an accurate and timely resolution with all key stakeholders kept informed of status. The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. QUALIFICATIONS, SKILLS AND EXPERIENCE Highly organised with strong decision-making skills Previous experience in an administrative role Strong communication skills Proficient with the use of Microsoft Office products, such as Outlook, Word & Excel ESSENTIAL ATTRIBUTES Quality focused with excellent attention to detail Able to work with established procedures with moderate supervision Results-oriented with a track record of success for achieving and exceeding goals to develop and build relationships with a range of stakeholders Pro-active with a desire to make a positive impact Uses Initiative to complete tasks efficiently Methodical & analytically minded
Our client, based in South Cambridge, is looking for a Client Services Coordinator to join their friendly team. Working on site with the Centre Manager, the role will cover a variety of office activities. Responsibilities will include: Reception: Meeting and greeting visitors, post and couriers, answering calls and emails Customer Service: Client support Sales: To both existing and potential clients Facilities and building management Covering for the Centre Manager in their absence To be suitable for this role, candidates will need to have the following skills and experience: A flexible approach to work and ability to multi-task Confident to take on responsibility and make decisions Great communication skills, both written and verbal Passionate about delivering outstanding customer service A good eye for detail and strong organisation skills A drive to continue to develop and grow within the company Candidates will need their own transport due to the location and there may be times when you are required to work ad-hoc holiday cover at our client's other offices around the local area so you must be willing to travel.