Your primary role as an Implementation Consultant will be to support local authority clients through the process of implementing and utilising the software solution.
My client is a UK leader within Youth Justice / Offending Software , they are truly passionate about the welfare of children and young people and are looking for 2 experienced local authority Youth Justice / Youth offending practitioners to join their team.
We're looking for someone with excellent client communications skills, an analytical approach to problem solving and good hands on software skills for a software support consultant role within a dynamic, forward looking, fast growing e-learning solutions company.
If you have at least a year's user support experience in a software company, and ideally Advanced Excel skills and some SQL or other database skills, contact us.
Excellent career progression opportunities due to rapid growth of the company and team, supportive culture and structured training and onboarding.
Understand, support and advise customers requiring a wide range of information, advice and guidance.
To provide a telephone and multi-channel support service with integrity, professionalism and adhering to all relevant process, procedures, and legislation.
General
The Customer Service Advisor is required to provide an exceptional level of service to our service users working with a variety of well-known and smaller organisation from charity, third sector and government sectors.