Reporting to the Head of Customer Support, my client is seeking a dynamic and experienced Customer Excellence Manager to join their team.
The successful candidate will play a crucial role in ensuring the highest standards of customer service and risk management across all aspects of their operations.
This senior management role will be responsible for overseeing and managing the Managers who lead our Quality Auditing (QA) team, Complaints team, technical and Credit Risk team.
Develop and maintain mechanisms/schedules to ensure regular and timely policy review.
Lead/Support on the research, design, development and review of HR policies and procedures and embed them such that they are fit for purpose, legally compliant and enable the effective performance of staff across the organisation.
Lead/Support and be accountable for the review, creation and delivery of a policy development plan with key priorities agreed.
We're on the lookout for a talented individual to fill the pivotal role of ERP Contracts and Commercial Manager within the ICF (Intelligent Client Function) team.
This role is a 12 month fixed term contract opportunity.
The starting salary for this role is £59,868 per annum for working 36 hours per week.
WTW are seeking ways to drive automation and process improvement and strong Excel and IT literacy are important for this role.
As a Senior Financial Accountant, there is an expectation that the candidate will be able to work self-sufficiently and be comfortable in assuming responsibility for their activities.
The role does require a strong accounting skill set, with experience of audits, statutory accounts and reporting a prerequisite.
Are you an experienced and outcome focused Business or Data Analyst who has experience of working on large innovative change projects involving multiple stakeholders?
This role is offered as a fixed term contract until the end of October 2025 with the possibility of extension.
The starting salary for this role is £45,680 per annum based on working 36-hours per week.