We are looking for Solution Architects to join Technology Services at Boots Nottingham Support Office.Reporting to the Lead Solution Architect, your role will be to produce IT infrastructure high-level designs and proposals in response to internal customer requests and project demands.You will ensure customer requirements are clearly understood and then work with the wider Architect community, service owners and subject matter experts to deliver cost effective, supportable end-to-end high-level designs, adhering to enterprise strategy, roadmaps, standards, security and service capability.
International Technology & Advanced Analytics (IT2A) is a multi-national function of Walgreens Boots Alliance (WBA) based in the UK, Europe, Asia, South America and the USA.
This role is a critical linchpin in driving the creation of the best strategies and plans for the business unit, while ensuring this is achieved in the most efficient way to hit all the financial, customer and strategic targets for the business unit.
Recruitment Partner: Frankie McCallister-Lyas
Overview
Joining the Go to Market team presents an exciting opportunity to drive the development of a critical capability at the heart of the new Business operating model.
Your primary focus will be to support in-depth analysis, develop business cases, identify opportunities for enhancing customer value, and oversee the management of the value model to ensure data accuracy.
This role is pivotal in ensuring that our business strategies align with maximising customer value and fostering long-term customer relationships.
As a Customer Value Manager on a 12 month fixed term contract, you will work with the business to understand the value of our customers in the Residential and SME sectors.
We are looking for people who want to challenge the norm'; we want to change how we use the Cloud and help our companies who have some awesome ideas on how we help our patients and customers and the Cloud Centre of Excellence is pivotal to help our colleagues across IT and the wider business to make the most of the Cloud.
The Boots Cloud Centre of Excellence team is seeking an experienced Finops Engineer to join our growing International IT and Advanced Analytics (IT2A) function.
The Agency Project Manager is the key connector between the client managers, external agencies and resource management teams on larger, more complex and/or critical projects.
We combine the capability of an external creative and production team, with the speed, flexibility, and in-depth brand knowledge of an in-house set-up, underpinned by years of experience dedicated to Boots and No7 Beauty Company.
The B-Hive is an in-house creative agency bringing to life the creative needs of some of the most recognizable brands in the beauty industry including No7, Soap & Glory, Liz Earle and Boots own brand.
Leading by example and advocating our business beliefs, values, and vision What you'll need to have A true passion for the customer experience and finding ways to enhance customer journeys Collate and act upon feedback, and be the lead on "the voice of the customer" Experience in large scale transformation projects An influential communicator who enjoys building presentations, and presenting their work to large scale audiences Experience in complaints management up to and including executive level A keen eye for detail who can analyse data and solve problemsIt would be great if you also have Experience of working within contact centre(s) and or retail environmentOur benefits Boots Retirement Savings Plan Discretionary annual bonus Generous employee discounts Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at rewards.
Customer Excellence Partner Recruitment Partner: Jim TrusslerThis is an exciting new role to Boots Opticians, which is based in our Nottingham Support Office, and will report into the Customer Operations Manager.The Customer Excellence Partner must have a great passion for customer excellence, and strive to enhance our customer journeys and overall experience.About the role Responsible for tracking, monitoring, and analysing all customer feedback, to identify opportunities to enhance our customer journey and experience Managing relationships with customer feedback-centric partners/suppliers, working collaboratively to ensure we are maximising visibility, and understand all customer feedback Liaising and collaborating with key internal and external stakeholders, ensuring we are sharing customer insights with relevant areas and influencing continuous improvement Continuous collation of all customer insight and metrics, and the production of visual presentations to be shared with key stakeholders at MD level and above Be the voice of the customer advocate across the business, striving for customer excellence Proactive and positive approach to change and collaboration, supporting the wider customer operations team as and when required Potential to grow remit and manage a customer focused team in the future.
Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.Why Boots OpticiansAt Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential.
Promoting best practice and engaging on behalf of the Product function across the organisation, they promote the vision, strategy and roadmap for Products under their management.
A bit about the team: Boots has an exciting ambition to Transform our Digital and Omni-channel experience.
The Lead Product Manager is an established Product Professional, leading a team of Product Managers and Product Owners in the delivery of a group of Products throughout their lifecycle.