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The role of the Retail Support & Operations Person has a wide range of responsibilities which supports the team and has a focus on improving the overall customer experience. This is an excellent opportunity to work in a fast moving and dynamic retail company. We offer a positive, optimistic and fun place to work where colleagues become friends, great people and great teams are recognised and milestones are celebrated. YOUR JOB: Build customer loyalty by providing a great, friendly and professional service. Oversee and process all online orders, for delivery and collection. Oversee the online emails and phone calls; respond to customer queries promptly and professionally. Process all branch transfers and purchase orders. Stock Management (stock counts/batching/negative/aged stock), Goods Receipting, and processing of credit claims. Merchandising. Assist on the Cash Desk during busy periods. Other duties that may be required from time to time to fulfil your role. YOUR PROFILE: Customer Orientated. Attention to detail. Team & Collaborative Working. Adaptable to Change. Positive attitude and outlook. YOUR QUALIFICATION & EXPERIENCE: GCSE's or equivalent is required. Ideally have retail experience but not essential as excellent training will be provided. Strong attention to detail. Excellent organisational skills. Effective communication skills particularly through phone and e-mail. WHY PEOPLE JOIN US: We're dynamic and growing! Fun, high energy work environment. Culture of developing and promoting from within the company. Our entrepreneurial spirit. Generous staff discounts. BENEFITS 28 days annual leave (pro rata) - increasing with your length of service, plus the opportunity to buy or sell annual leave. Ongoing training and development opportunities. Generous staff discounts. Birthday Day off (1 year service applies). Long service award. Additional Information: Full-time and Part-time positions are available. We need employees to be flexible about when they work, covering store opening hours, including days, evenings, weekends and public holidays.
Assistant Managers (2ICs) are responsible for assisting and deputising for the Store Manager to ensure the smooth running of the department and team. The Assistant Manager will, therefore, need to make certain that standards of customer satisfaction are maintained at all times thus ensuring revenue is optimised. Our Assistant Managers have a passion for our products, are full of energy and drive to get things done, motivate their teams and drive performance, build great people, keep our customers at the heart of everything they do and have an entrepreneurial spirit. An experienced career focused, ambitious and determined person will have the potential to grow from this Assistant Store Manager position to further career prospects within Harvey Norman. A hardworking, conscientious, and self-motivated person will fit into this strong leadership role. YOUR PROFILE: Action oriented, and results driven - Engaged and full of energy and drive to get things done. Motivate others - creating a culture and environment in which others want to do their best, you drive performance and encourages loyalty, pride, and engagement within the business. Manage with courage - provides open, honest, constructive feedback in a timely manner and confidently addresses any problems directly. Customer focused - Understanding that great customer service is not a one-size fits all proposition and that excellence is about doing ordinary things extraordinarily well. Identify & develop talent - understand the strengths of the people in your team and create development plans for each of your direct reports. Manages time and prioritises - use your time effectively and efficiently to concentrate your efforts on the most important priorities which deliver results. YOUR QUALIFICATION & EXPERIENCE: Strong Leader of People. Sales and Performance Coaching. Hardworking, Conscientious and Self Motivated. Problem Solver/Analytical. Strong Sales Experience. Industry and product knowledge in any of the categories sold by Harvey Norman such as furniture, interiors, cooking, technology, and appliances is preferred - but not essential. WHY PEOPLE JOIN US: We're dynamic and growing! Fun, high energy work environment Culture of developing and promoting from within the company Our entrepreneurial spirit BENEFITS 28 days annual leave (pro rata). Ongoing training and development opportunities. Generous staff discounts. Generous commission system. Birthday Day off (1 year service applies). Incremental annual leave in accordance with long service. Long service award. Additional Information: We need employees to be flexible about when they work, covering store opening hours, including days, evenings, weekends and public holidays.
The hourly rate for this role is £12.00 and up to £13.15 across selected locations within London. The hourly rate will increase after 6 months in role. No previous experience is required, and full training will be provided. The importance of your role. Fantastic customer care is at the heart of everything we do, and as a Trainee Dispenser you'll be part of helping patients feel good. It's everything from the clear advice and care you offer them, to the wide ranges of dispensing services we provide.To provide fantastic patient care as a Trainee you will work across the healthcare counter and the dispensary to where the patients need you most. This is a great opportunity to develop your pharmacy career and make a difference to the lives of our patients. How will you do it? With different types of pharmacies all over the UK, we're giving patients the very best care and attention with the services we offer. You will be providing healthy lifestyle advice and health services to our patients across a number of store locations. You'll do this through great conversations as well as delivering the technical aspects of supplying medicines.This is often a fast paced environment, and you will interact with many different people, and will be a core member of the pharmacy and healthcare team. Your duties will include: Learning how to tailor conversations with every customer to ensure they leave your pharmacy feeling informed and confident about their healthcare needs.Working towards delivering the technical aspects of the dispensary whilst ensuring the safe supply of medicines e.g. ordering medicines, labelling, dispensing, endorsing and collection of prescriptions.Complying with legal and professional requirements and accepted guidance on professional practice in Boots.Seeking opportunities to engage with GPs and practice teams to promote services and items.Working towards delivering efficient dispensary operations and ensuring dispensing losses are minimised. What you'll need to have. We're offering you an exciting career opportunity and a chance to continue your professional journey. You will need to be prepared to work towards an NVQ Level 2 equivalent in Pharmacy Services one you start in role.But it isn't just about experience or knowledge, we're looking for people with a genuine passion for customer care, and who will be ambassadors for healthcare in our stores. You will have the ability to build excellent relationships with patients and your team and will be able to understand individual patient needs and tailor your support and advice appropriately. You will have the ability to advise patients with confidence and accuracy whilst remaining customer focussed.If you are interested in further developing your professional career, we can support you towards achieving both competency and knowledge based NVQ Level 3 (QCF) qualification in Pharmacy Services to become eligible to register with the GPHC as a Pharmacy Technician. This could then lead to an Accuracy Checking Pharmacy Technician (ACPT) role. As you continue to develop your healthcare knowledge through these qualifications and roles, your pay and benefits will reflect this.Excitingly, this is just one of several routes your career could take you within Boots!Click here to explore how your Pharmacy career can progress with us... Our Diversity and Inclusion commitment. Diversity, equity and inclusion is at the centre of everything we do in our business. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. We offer a variety of flexible working patterns to support our colleagues to achieve a good work life balance. Our Benefits. We have a great range of benefits that go beyond salary and offer flexibility to suit you: Competitive holiday allowance (with the option to buy more days)Boots Retirement Savings Plan pension schemeDiscretionary annual bonus schemeEnhanced Maternity / Paternity / Adoption leave pay£100 gift card for colleagues expecting/adopting a babyFlexible benefits scheme (via salary sacrifice) including financial wellbeing support, gym membership, holiday buying, dental cover, life assurance, restaurant discount cards, activity passes and much more (exclusions may apply, eligible roles only)Access to our Employee Assistance Programme offering free, independent and confidential counselling and support, 24 hours a day, 7 days a weekGenerous staff discount (with enhanced discounts for Boots brands, Boot Opticians and Boots Hearingcare)Access to corporate third-party discounts, including retail, cinema, holidays and more (UK only)Access to the Boots Benevolent Fund, a registered charity that offers support to eligible current and former colleagues in the UK, as well as their immediate relatives, at times of financial hardship. All rewards and benefits are subject to change and eligibility.[#video# https://youtu.be/qqWXIBCy7Y?sisC1ZJN9qILDSv7wo{#400,300#}#/video#]
About Boots We are the UK's leading pharmacy-led health and beauty retailer. With over 2500 stores in the UK, our purpose is to help our customers look and feel better than they thought possible. For almost 170 years, we have used our expertise to help improve the health and wellbeing of local communities. Boots UK is part of the Retail Pharmacy International Division of Walgreens Boots Alliance. What you can expect: As a Pharmacist with us, it goes without saying that you'll be providing excellent customer and patient care it's more than just dispensing medicine, it's listening to and inspiring others whilst giving them your expert advice and reassurance. Delivering the pharmacy strategy through providing expert care and adviceAccountable for legal and ethical decisions in the pharmacyBuilding pharmacy capability of store teamsConducting continual review through audit, observations and risk assessment to ensure customer and patient safety is paramountDelivering a range of professional pharmacy services What's in it for you? Pharmacists are at the heart of our business and have been since we opened our first pharmacy 170 years ago. We know how important it is to reward the great work they do. We have a range of benefits that go beyond salary and offer flexibility to suit individual needs. These include: Competitive base salaryMarket leading pension contributionsAnnual performance based bonus33 days including bank holidays with the option to buy moreBespoke location benefits that could include relocation support, location allowance, location honorarium (dependent on location)Enhanced maternity payBoots staff discountGPHC fees paidContribution towards RPS feesAccess to our benefits platform such as cycle to work, child care vouchers, additional holiday purchase, gym discount, dental insurance, life insurance, critical illness insurance to name a few! What's next for you? Click here to explore how your Pharmacy career can progress with us... Career Progression: You will be able to develop your career with a wide variety of opportunities. From continuing your professional development in clinical services, to becoming one of over 2,200 Macmillan Information Pharmacists, or progressing into store management, we'll give you all the training and support you need from our award winning L&D team. Variety: With the opportunity to work in the community, in local health centres, care services and hospitals, to busy retail stores and airports, you will be able to do what you love, in a store that you love. You'll be working in a fast paced, inspiring environment that allows you to deliver genuine care and build great relationships with your patients, customers, and your team. What you need: To be successful in this role you will have a professional, caring character and a true desire to help others feel good. In addition you will: Be registered with relevant pharmacy regulator (GPhC, PSNI, PSI)Demonstrate high levels of professional expertise and be widely respected by stakeholders, peers, patients, customers and external local professionalsHave a passion for community pharmacy and providing the best care for our customers.Have a love of working collaboratively with a team-centred approachHave excellent knowledge of pharmacy operations and provisions of national and local servicesRole model communication skills; you will hold excellent face to face interactions to effectively meet the varied needs of customers and patients in pharmacy We offer a number of flexible working options to suit our colleagues needs including job share and part time working. Our website shows examples of colleagues enjoying different working patterns. If this interests you, please talk to us about it. This role is subject to a DBS/PVG check, Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis. You will have the opportunity to discuss the matter with us before we make a decision.