Providing administrative support in assisting customers when handling and responding to enquiries, emails, and telephone calls in a timely and professional manner.
Managing product availability, co-ordinating with the warehouse for stock levels, ensuring accurate communication to customers.
General
2-week rolling shift pattern, including every other Sunday working
The candidate would be required to take minutes at meetings and hearings, typing documents, collating files, updating interval databases and answering queries.
The role is responsible for the logging of all contacts into the system, initial screening of contacts and the provision of advice and information of contacts and directly to service users.
The Screening Officer's role is pivotal to the initial management on concerns about children at the front door to Domestic Abuse cases.
General
Screening officers are required to have a high standard of written and spoken English to deal with enquires from the public, professionals and legal departments.