Hours per week: Monday to Friday on a variable shift rota - 45 hours per week
OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services.
The company has a turnover of £1.5bn and operatesacross the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.
Purpose of the Role The main purpose of the role is to maintain a presence on the front reception desk offering assistance to the client and utilising the building from daily visitors to permanent tenants.
Ensure the highest standards in presentation at the property or properties are maintained at all times.
Sustain a professional outlook to delivering an exceptional customer service and creating a lasting impression to all.
The Reception Supervisor plays a crucial role in working closely with fellow supervisors and supporting the Reception Services Management Team to guide the Welcome Hosts across the campus, which includes locations in the City, Canary Wharf, 45 Cannon Street, and Birmingham.
Responsible for the operations of the Cleaning Team and Catering Team and all soft services, delivering excellent Customer Service by ensuring all requests from users are executed in a timely, accurate and professional manner all within the agreed service level requirements.
About The Role
Being data driven to better identify operational failures.
You will effectively supervise on a day-to-day basis the operation of the security team, ensuring that an exceptional end-to-end service is provided as per contract requirements.
About The Role
A key member of the Operational team responsible for Managing a team of Security Officers to ensure the highest level of security and safety of both customer buildings and personnel is met.