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About the opportunityAn important role in providing our customers and patients the very best experience at Boots Opticians throughout the customer journey. You don't need optical experience to join us as a Retail Assistant, but you will have worked in a retail or a customer-facing environment. This is a fantastic opportunity to join a business that puts the customer at the heart of everything we do. Full training will be provided, and your responsibilities include: Build great relationship with customers by listening and understanding their needs. Help our customers find the perfect products tailored to their lifestyle and requirements. Order and dispensing of glasses and contact lenses. Providing aftersales support through adjustments. Work together as part of a team. Administrative tasks associated with the store in which full training will be provided. About youYou love working with people and enjoy working as part of a team. You will support our customers, welcoming them into our store with a big smile. You will try to deliver the best customer experience possible. If you are a customer advisor, sales assistant, or passionate about providing great service we would love to hear from you. You will help our customers find their perfect eye wear needs. You are passionate and enthusiastic about delivering fantastic customer service. You enjoy learning about new products and brands, and the technical and regulatory aspects.Our Benefits Great compensation package plus discretionary bonus scheme Pension scheme One of the best staff discounts in the UK 22 days holiday plus bank holidays with opportunity to purchase more Additional flexible benefits that allow you to create a package that best suits your individual needs including cycle to work vouchers, discounted gym membership, cinema and restaurant discounts, and much more. Excellent opportunities to develop with career opportunities across Boots Opticians including franchise, Retail and Pharmacy. Why Boots?Boots Opticians is one of the leading optical chains in the UK. Our purpose is to help everyone see what's possible, so we're looking for people who go the extra mile to change things for the better for our customers and our team members. Bring your skills to a business that offers genuine career progression thanks to diversity of stores and roles and expect to be supported and developed.Our Diversity and Inclusion commitmentDiversity and inclusion is at the centre of everything we do. We are an equal opportunity employer committed to a diverse and inclusive workforce. We offer a variety of flexible working patterns to support our colleagues to achieve a good work life balance.What's next?Thank you for taking the time to visit our careers page and read about this exciting opportunity. If you choose to apply, your application will be reviewed by our team, and we will contact you as soon as we can. If successful, we will contact you to arrange an interview with the hiring manager. If you are successful at interview, please be aware that all contract documentation will refer to this role as Optical Consultant Foundation.
About the roleAs a Retail assistant in one of our Boots Opticians stores you will be working on the shopfloor providing a high standard of care to our customers, recommending products to aid their Eye health and lifestyle. You will spend time building great relationships with customers by listening and understanding their needs. This will enable you to help our customers find the perfect products tailored to their lifestyle and requirements. As part of this role, we will provide training to become a qualified Optical Consultant.The role of a qualified Optical Consultant involves: Carrying out pre-checks on the customer before the eye examination Ordering and dispensing of glasses and contact lenses Teaching customers how to put in contact lenses Providing after sales support through repairs and adjustments Working together as part of a team Completing operational and administrative tasks associated with the running of a store Support other colleagues within the stores to develop their knowledgeWhat you'll need to have Passion for customer service It would be great if you also have Experience working in retail or an optical environmentOur benefits Boots Retirement Savings Plan Discretionary annual bonus Generous employee discounts in Opticians and Boots Stores Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more. Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.Why Boots OpticiansAt Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. Join our team and let's see what's possible when we change for the better. What's nextThank you for taking the time to visit our careers page and read about this exciting opportunity. If you choose to apply, your application will be reviewed by our team, and we will contact you as soon as we can. If successful, we will contact you to arrange an interview with the hiring manager.We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.