As Customer Support & Resolutions Manager, you will lead on our response to complaints, MP and Councillor enquiries, and management of complex and high profile cases, working alongside other colleagues and partnering contractors to identify lessons learned and service improvements.
Our Repairs Services are responsible for the provision and delivery of high quality, effective and responsive estate services and repairs to our customers, residents, homes and communities.
Key Responsibilities
Investigate and respond to complaints in line with our Complaints Policy and Procedure.
Posted by 360 Resourcing Solutions • £60K/yr to £65K/yr
Our client is a rapidly growing retailer with over 170 stores in the UK and a growing Online, Concessions and International business.
They are now looking for a Space Planning Manager to cover a period of MAT leave, likely to be nine to twelve months.
They have ambitious plans for further growth across both the UK & International markets, and are well known for their customer centric approach, ethics, and fantastic range of innovative products.
Posted by Source4 Personnel Solutions • £28K/yr to £30K/yr
General
Our client is looking for a bilingual (French and English speaking) individual with customer support/order management experience to cover a 12-month fixed term contract.
Responsibilities
Provide exceptional customer service through various channels, ensuring satisfaction every step of the way.
Collaborate with cross-functional teams to understand and meet individual customer requirements, ensuring delivery compliance.
The salary for this role is £24,245.10 - £26,884.69 depending on location for full time hours.
For part-time roles, the salary will be pro-rata.No 7 Advisor is an exciting role helping customers and advising them about their skincare and beauty needs.Who we areFive iconic brands make up No7 Beauty Company - No7, Liz Earle, Soap & Glory, Botanics and Sleek MakeUP.
We believe in creating the best in beauty for everyone!We have a reputation for scientific innovation and create products with proven results, whilst being environmentally sustainable and socially responsible.We are an equal opportunity employer.
Posted by Parkside Office Professional • £17.12/hr
The role is responsible for managing and resolving difficult customer situations once escalated from the Level 2 team.
Our international client requires an experienced Customer Relations Specialist to join their team for a minimum period of 6 months
Key skills are showing empathy and understanding of the customer situation, and identifying solutions that maintain the customer's confidence in the brand whilst balancing the commercials.