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Assistant Managers (2ICs) are responsible for assisting and deputising for the Store Manager to ensure the smooth running of the department and team. The Assistant Manager will, therefore, need to make certain that standards of customer satisfaction are maintained at all times thus ensuring revenue is optimised. Our Assistant Managers have a passion for our products, are full of energy and drive to get things done, motivate their teams and drive performance, build great people, keep our customers at the heart of everything they do and have an entrepreneurial spirit. An experienced career focused, ambitious and determined person will have the potential to grow from this Assistant Store Manager position to further career prospects within Harvey Norman. A hardworking, conscientious, and self-motivated person will fit into this strong leadership role. YOUR PROFILE: Action oriented, and results driven - Engaged and full of energy and drive to get things done. Motivate others - creating a culture and environment in which others want to do their best, you drive performance and encourages loyalty, pride, and engagement within the business. Manage with courage - provides open, honest, constructive feedback in a timely manner and confidently addresses any problems directly. Customer focused - Understanding that great customer service is not a one-size fits all proposition and that excellence is about doing ordinary things extraordinarily well. Identify & develop talent - understand the strengths of the people in your team and create development plans for each of your direct reports. Manages time and prioritises - use your time effectively and efficiently to concentrate your efforts on the most important priorities which deliver results. YOUR QUALIFICATION & EXPERIENCE: Strong Leader of People. Sales and Performance Coaching. Hardworking, Conscientious and Self Motivated. Problem Solver/Analytical. Strong Sales Experience. Industry and product knowledge in any of the categories sold by Harvey Norman such as furniture, interiors, cooking, technology, and appliances is preferred - but not essential. WHY PEOPLE JOIN US: We're dynamic and growing! Fun, high energy work environment Culture of developing and promoting from within the company Our entrepreneurial spirit BENEFITS 28 days annual leave (pro rata). Ongoing training and development opportunities. Generous staff discounts. Generous commission system. Birthday Day off (1 year service applies). Incremental annual leave in accordance with long service. Long service award. Additional Information: We need employees to be flexible about when they work, covering store opening hours, including days, evenings, weekends and public holidays.
The role of the Retail Support & Operations Person has a wide range of responsibilities which supports the team and has a focus on improving the overall customer experience. This is an excellent opportunity to work in a fast moving and dynamic retail company. We offer a positive, optimistic and fun place to work where colleagues become friends, great people and great teams are recognised and milestones are celebrated. YOUR JOB: Build customer loyalty by providing a great, friendly and professional service. Oversee and process all online orders, for delivery and collection. Oversee the online emails and phone calls; respond to customer queries promptly and professionally. Process all branch transfers and purchase orders. Stock Management (stock counts/batching/negative/aged stock), Goods Receipting, and processing of credit claims. Merchandising. Assist on the Cash Desk during busy periods. Other duties that may be required from time to time to fulfil your role. YOUR PROFILE: Customer Orientated. Attention to detail. Team & Collaborative Working. Adaptable to Change. Positive attitude and outlook. YOUR QUALIFICATION & EXPERIENCE: GCSE's or equivalent is required. Ideally have retail experience but not essential as excellent training will be provided. Strong attention to detail. Excellent organisational skills. Effective communication skills particularly through phone and e-mail. WHY PEOPLE JOIN US: We're dynamic and growing! Fun, high energy work environment. Culture of developing and promoting from within the company. Our entrepreneurial spirit. Generous staff discounts. BENEFITS 28 days annual leave (pro rata) - increasing with your length of service, plus the opportunity to buy or sell annual leave. Ongoing training and development opportunities. Generous staff discounts. Birthday Day off (1 year service applies). Long service award. Additional Information: Full-time and Part-time positions are available. We need employees to be flexible about when they work, covering store opening hours, including days, evenings, weekends and public holidays.