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HRGO are looking for an experience retail/sales manager to manage a local independent ceramic decorative specialist store. This role involves an interesting and varied duties within a relaxed, friendly and friendly atmosphere. The ideal candidate will have a minimum of 3 years of retail experience and excel at delivering the highest level of customer service to every store visitor. They should have a creative approach to marketing and promotional projects, as well as strong skills in managing staff and driving sales. Key Duties to include: Providing an excellent experience to trade and retail customers Supporting all team members in the sales process including handling customer complaints Inventory management, placing orders and stock checks to ensure accuracy Showroom and warehouse maintenance, ensuring they are clean, organised and visually appealing at all times Staff Supervision, guidance and support, training, task delegation and ensuring adherence to company policies/procedures Product Knowledge, maintaining a thorough understanding of all products including specification, installation requirements and pricing Marketing and promotion, such as promotional events, advertising campaigns to drive sales and increase brand awareness Admin duties, processing paperwork, managing schedules and reporting Collaborating with the showroom manager and other team members to achieve sales targets, continuous improvements, and contribute to the overall success of the business Requirements Excellent communication and IT skills Self-motivated, enthusiastic and organised Fit and healthy - this job involves heavy lifting Forklift licence would be useful but not essential Willingness to gain product knowledge Some managerial/supervisory experience