Closing date: 05-06-2024 Customer Team Leader Location: The Co-operative Food, Whitney Road, Abingdon, OX13 5AN Pay: £13.32 per hour Contract: 24 hours per week regular overtime, permanent, part time Working pattern: 3 or 4 varied shifts over 7 days including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full, paid training provided You can now apply for this role using your mobile device (no CV needed!)
We're looking for Customer Team Leaders to join our team at Co-op.
You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales.
To assist Director and category managers with the implementation of new product introductions into the the company's product range and category management of existing product ranges.
Well organised and attention to detail; numerate; strong computer skills, especially Excel and Powerpoint; ability to manage a wide range of tasks
Key Responsibilities
Creating product development sheets for each customer to brief in product changes to suppliers.
Manage the quality and support provided to clients within a designated service/location in line with the Service Models and policy.
Promote the service and manage all referrals into the service, ensuring these meet the criteria for the service.
Provide individual and group support sessions to Service Users to enable them to move into suitable and sustainable work and/or learning opportunities.
Our Service Delivery Manager will be responsible for overseeing the delivery of services to our clients, ensuring high levels of customer satisfaction.
About the role
Your key tasks and responsibilities will include
Leading the team to deliver an outstanding service, ensuring client expectations are always met or exceeded.