Our client is an evolving business supporting customer de-fleet, multiple remarketing channels and a complete range of vehicle preparation services including wholesale and retail ready.
This requires an agile and responsive support function able to manage a variation of customer requirements.
As we develop the range of services delivered and expand our customer base, the support team need to ensure we deliver these services within SLA and to a very high standard.
You must have the ability to drive and increase performance by taking a strong customer focus approach, monitoring, and supporting advisors to ensure that business, knowledge base and work processes are adhered to and make sure that department SLAs are being met or exceeded.
Forde Recruitment are currently recruiting for a Customer Experience Team Leader on behalf of our client, An evolving global automotive business supporting customer de-fleet, multiple remarketing channels and a complete range of vehicle preparation services including wholesale and retail ready.
This role requires you to provide excellent and inspirational leadership to the client experience team and wider client stakeholders.
The Account Co-ordinator is responsible for carrying out a range of administrative tasks to support both customer and business objectives, aiding the retention of customer relationships, through ensuring mutually agreed business objectives and service level agreements are achieved.
General
The Customer Hub is accountable for the delivery of customer service excellence to our clients customers across our portfolio of products and services, ensuring full delivery of contractual obligations including achieving KPI's, management of day-to-day process and reporting requirements.
Forde Recruitment are currently recruiting a Customer Relations advisor on behalf of our Global Automotive client in Bruntingthorpe.
You'll learn new skills, build your confidence by working as part of a friendly team, all while achieving a Level 3 Advanced Apprenticeship in Land-Based Service Engineering... if this sounds exciting then joining SMT GB is the right career step for you.
Apply for an Apprenticeship with SMT GB Volvo and start your journey to becoming a reputable and specialist Heavy Plant Engineer, working on Volvo excavators, diggers, and dumpers.
We have a fantastic 3-year Apprenticeship Programme on offer.
An Electrical Engineer is required to join a Small Vehicle Systems company in the East Midlands.
Electrical Engineer - Small Vehicles and Systems - East Midlands - Automotive - Attractive Benefits
The Electrical Engineer will support the UK Electrical Engineering team with specific projects, helping to shape the future of the organisations products.