We are looking for two Maintenance Hub Agents to join our Customer Support Centre in Walsall.
As a Maintenance Hub Agent, you will provide exceptional service to our customers and colleagues, ensuring all maintenance requests are handled according to our Service Level Agreements (SLA).
This is an essential role working cross-functionally to provide HR advice, support, and assistance to our Retail and non-retail teams following Company policies, procedures, and best practice.
About the role... We are currently recruiting for a People Relations (ER) Advisor to join our People Relations team based at our Customer Support Centre in Walsall.
Reporting into the People Advisor Lead, the People Relations Advisor will play a pivotal role supporting HR Managers, Area Managers, Store Managers, and employees by providing expert advice and support on a range of employee relations matters including disciplinary and grievance procedures, performance improvement and absence management.
Reporting to the Product and Marketing Manager (PMM) of the Electrical division based in head office, the Retail Co-Ordinator is responsible for providing first class administrative support in order to ensure the smooth running of the department.
This role is crucial to support the PMM to ensure all supplier and store queries are dealt with quickly and efficiently.
This role is incredibly fast paced and the ability to prioritise will be crucial.