Customer Complaint Officers are responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case.
The team are also responsible for ensuring that issues are identified and fed back, that could affect other customers.
Main Duties
Act as the first point of contact for our customers in the complaint handling process, by acknowledging complaints and informing customers of what to expect next.
Role summary - The company is seeking a highly skilled and customer-focused individual to join their Complaints Centre of Excellence as a Complaints Officer.
This pivotal role is dedicated to resolving customer complaints both orally and in writing, ensuring a timely and fair resolution.
The successful candidate will become an integral part of a team committed to enhancing customer satisfaction and loyalty.
The Senior Complaints Officer is dedicated to resolving customer complaints, both orally and in writing, in a timely manner.
To support customers through the final stages of the internal complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case.
They are also responsible for ensuring that issues that could affect other customers are identified and fed back.
An exciting and expansive organisation are looking for a Reporting Manager to join them to lead the finance function, working with the senior stakeholders.
Your new company
This role is well suited to a part or fully qualified accountant who seeks to join a supportive team within a role which would be a precursor to an FC/Head of role in time.
Our client is looking to recruit an experiened individual to join their expanding compliance team, to undertake file reviews to ensure that their business is providing the highest standards of advice to their clients, in line with company and FCA regulations.