Support Officer / Supported Housing Assistantwho has experience working in a customer facing role, preferably supporting vulnerable people with excellent communication and administrative skills is required to join a friendly team with a well-established company.
FULL TRAINING PROVIDED
You may not have experience in this sector, as the company recognise that transferrable skills and experience are just as valuable and full training is provided.
Nonstop care is currently working a Residential School based in the Westerham area in Kent and they are looking for a School Support Assistant to join their team.
They are a specialist school for children and young people between the ages of 4 - 19 with physical disabilities, complex medical needs and associated learning difficulties.
To advise on all matters relating to landlord and tenant disputes and to negotiate with landlords to prevent homelessness and provide practical assistance to help customers remain in their accommodation or move to alternative accommodation thereby preventing homelessness.
To provide good quality advice, information and assistance through face to face interviews, home visits, by telephone and LBTH JD and PS Template May 2021 by correspondence within a casework based customer care framework, ensuring all deadlines are met and appropriate referrals are made to other agencies to properly progress the case.
To conduct housing advice interviews with local private sector residents focussing on preventing homelessness and giving good quality advice on the potential avenues to resolve problems and on housing choices available so that customers can make informed decisions about their options.
To provide a customer focused, proactive and high-quality tenancy/leasehold, neighbourhood management service to general needs and sheltered residents.
Ensure tenants and leaseholders comply with the terms of their tenancy/lease in respect of housing and tenancy management and take appropriate action to remedy any breaches.
Enable our residents to hold sustainable tenancies, ensuring customers can actively engage in decision making, to create neighbourhoods where people want to live.
Temporary cover is required for approximately 3 months.
In this position, you will be expected to;
The successful candidate will be required to work 37.5 hours per week, working across Monday - Friday on a rota basis, covering early (8AM - 4PM) and late (2:30PM - 10:30PM) shifts.
To provide information and support for tenants and leaseholders whose home are affected by major works and to ensure that procedures for communicating and consulting with residents on capital projects demonstrate Best Value.
Offer information, advice and assistance to tenants and leaseholders whilst major works are being carried out to their homes.
Liaise with and set the standard for contractors and their RLO's (and where appropriate consultants) engaging with residents.
To provide information and support for tenants and leaseholders whose home are affected by major works and to ensure that procedures for communicating and consulting with residents on capital projects demonstrate Best Value.
Offer information, advice and assistance to tenants and leaseholders whilst major works are being carried out to their homes.
Liaise with and set the standard for contractors and their RLO's (and where appropriate consultants) engaging with residents.
We champion female empowerment by providing and promoting affordable homes for women and gender-specific support services.
Housing for Women is a registered charity and independent housing association.
Since 1934, we have been working to build a more equal society for women, a world where everyone has a safe roof over their head regardless of circumstance, where violence against women is no longer tolerated.