Resident Liaison Officer
Sutton
Job Role
To provide information and support for tenants and leaseholders whose home are affected by major works and to ensure that procedures for communicating and consulting with residents on capital projects demonstrate Best Value.
Key Responsibilities
Offer information, advice and assistance to tenants and leaseholders whilst major works are being carried out to their homes.
Liaise with and set the standard for contractors and their RLO's (and where appropriate consultants) engaging with residents.
Take an active role in developing, agreeing and managing the residents' consultation plan for individual projects.
Agree with contractors the resident's information packs, and format and content of updates to residents, including newsletters using a variety of media outlets.
Coordinate the temporary or permanent re-housing of residents, where necessary.
Advise Project Managers of the likely effects of capital works on residents.
Provide information, and assistance to leaseholders concerning their obligations to contribute to the cost of major works thorough service charge payments.
Liaise with contractors, external agencies and SHP staff to secure satisfactory outcome where there are difficulties in gaining access to
dwellings or where there are other disputes with residents.
Ensure that insurance claims and other claims submitted by residents are processed efficiently.
Initiate and manage legal action against individual tenants and/or leaseholders where necessary.