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Travel Consultant - Media and HNWI This is an exciting opportunity for an experienced Reservations Agent / Booking Agent to join a dynamic business within a niche market, which provides accommodation for high net worth individuals. The business has been built on reputation, ethos and a passion for delivering an exceptionally high level of customer service; they are truly market leaders within their specialist field. Travel Consultant - What will I be doing? Whilst the core part of this role is booking accommodation, it offers a great deal of variety and no two days are the same. Whether you are arranging hotels, bespoke accommodation, or managing existing bookings, you'll need to be resourceful, have the ability to multi-task and must be able to react quickly and effectively and meet demanding and often changing deadlines. The position is challenging as well as fun and requires a self-motivated and ambitious individual with a desire to succeed. Travel Consultant - What experience do I need? Experience within the travel industry would be beneficial, ideally with experience of researching and securing accommodation for business and leisure trips Perhaps you have worked in Business Travel or Luxury Travel If you have worked in a hotel dealing with group reservations or bookings for VIPS this would be desirable Perhaps you have worked for a serviced apartment business or a property management company dealing with bookings Excellent at building relationships and rapport A problem solver with the ability to follow through tasks and responsibilities to ensure positive outcomes Great communication skills and an excellent telephone manner Excellent eye for detail and accuracy A team player who can engage effectively across all levels of a business Highly motivated and well-organised Good knowledge of Microsoft Office, particularly Excel Travel Consultant - What else do I need to know? This role is part of a dynamic and supportive team and requires a high degree of flexibility and an ability to deal with change, growth and pressurised deadlines. It is the ideal opportunity for someone who is passionate about travel, culture and who always strives to deliver the best possible service to customers and clients. The role is London office based on a permanent basis for the first 6 months and then there's an option to divide your time between home and the office.The hours are Monday - Friday on a shift basis between 9am and 6.30pm Salary up to £32k
Are you customer focused with the passion to provide a high quality service? Would you enjoy working in a like minded team, helping customers find the best package for them? Are you someone who can thrive in an ever changing business that offers career opportunities for ambitious people? excellent - Please send me your details. Our client is a leading hotel & spa business who are looking to recruit people for their expanding Reservations team. As a Reservations Agent You will be dealing with inbound calls and emails to help with spa, hotel and restaurant booking and to liaise with the evnts team for larger booking. You should enjoy working in a team environment and have excellent customer service experience so that customers have a positive experience from the very first enquiry. This client offers an excellent induction and training programme and an opportunity to earn good bonuses and additional prizes. Benefits: Opportunities to top-up salary with incentive payments Discount on all overnight stays and spa days. A fun and supportive work environment. Free parking As a Reservations Agent your responsibilities include but are not limited to: Interacting with customers as the first point of contact for new reservation enquiries. Liaising with customers via emails and outbound calls. Maintaining up-to-date product and event detail knowledge to provide high quality service. Required Skills and Qualifications: Strong communication skills and an ability to engage with customers Ability to maximise sales opportunities and promote additional offers PC and web literate. Experience in a customer service or hospitality or retail environment Please apply to our Reservations Agent position by providing a recent and relevant copy of your Word CV and we promise to get back to you. Hooray is acting as an agency on behalf of the client for this position. Hooray is proud to be a corporate member of the REC, the recruitment industry's leading professional body. DO YOU KNOW SOMEONE SUITABLE FOR THIS ROLE? EARN A £150 REWARD FOR A SUCCESSFUL REFERRAL! T&C's APPLY.