Posted by Solutions Through Knowledge • £25K/yr to £28K/yr
Main Duties
Liaise with customers via phone, remote sessions, video conferencing and email to assist with 1st and 2nd line IT issues, working in accordance to SLA's, quality standards and ITIL best practices.
Company
We are assisting a progressive company who are searching for an IT Service Desk Analyst / 1st and 2nd Line Support Analyst who is comfortable supporting users with technical issues within an ITIL Framework.
Standard hours
Mon-Fri 40 hours per week, between 8am-6pm, 8 hours per day.
Your role would be to respond to live enquiries from customers and to respond to their enquiry and then to turn the enquiry into a face to face consultation with the company Consultants.
A superb opportunity for an experienced sales person.
Other locations available include Reading, Glasgow and Cheadle, the role has a hybrid working pattern with 3 days required working on site.
As Employee Relations (ER) Specialist, you will provide expert and pragmatic advice on the majority of ER issues, ensuring compliance with internal company policies and current legislative requirements.
We're a close-knit team that values a supportive and welcoming work environment.
At Nurseplus, we're all about providing the highest quality temporary care staff.
We're big on quality, heart, and going the extra mile, and we believe in giving our team everything they need to truly impact the lives of the people we look after.