The clients customers are predominantly single homeless aged between 18 60 years and may have support needs including mental health, physical health, substance misuse, offending.
Posted by Supporting Futures Consulting Ltd • £19/hr to £24/hr
Our client is seeking a dedicated Deputy Service Manager to support the management of refuge services for women and children who have experienced domestic abuse.
The successful candidate will play a key role in ensuring high standards of housing management and service provision, working closely with the Service Manager to meet funding and contractual obligations.
This is an excellent opportunity for someone passionate about making a difference in the lives of vulnerable individuals.
As Customer Support & Resolutions Manager, you will lead on our response to complaints, MP and Councillor enquiries, and management of complex and high profile cases, working alongside other colleagues and partnering contractors to identify lessons learned and service improvements.
Our Repairs Services are responsible for the provision and delivery of high quality, effective and responsive estate services and repairs to our customers, residents, homes and communities.
Key Responsibilities
Investigate and respond to complaints in line with our Complaints Policy and Procedure.
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