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It's inspiring the team to deliver an exceptional and unforgettable customer experience. It's the collaboration and the community spirit. And it's playing a part in helping thousands enjoy magnificent buildings and beautiful art . This is what makes working for Royal Collection Trust so different. Windsor Castle is one of the oldest and largest occupied castles in the World, attracting thousands of visitors annually to learn about its fascinating history, modern day use and view amazing items from the Royal Collection. Working across our four permanent onsite shops, plus seasonal outlets, you'll help to lead our exceptional front-line retail team to maximise sales and offer an outstanding service to every customer who comes through the door. Key Responsibilities: Lead and motivate the Retail Assistant team to drive sales and exceed performance targets across all retail locations consistently. Support the delivery of a customer first approach and ensure appropriate service standards are provided across all shopfloors. Working alongside the Deputy Retail Manager, to manage staffing levels, rotas and duties, recruitment, training, and the ongoing performance development of the Retail Assistants. As a point of escalation for the team, resolve issues and queries and provide relevant advice and guidance where appropriate. Oversee a range of operational management on the shop floor including stock control, visual presentation standards, compliance with legal requirements, as well as health, safety, and security procedures. Act as the Retail Duty Manager on rotation and deputise for the Deputy Retail Manager when required. Essential Criteria: With outstanding management and supervisory skills, you can inspire, mentor and motivate a diverse team of individuals within a busy fast-paced environment. Previous retail experience with a track record of maximizing sales through exceptional customer service. Excellent communication and interpersonal skills, with the ability to liaise effectively with customers, colleagues as well as internal and external stakeholders from a variety of backgrounds. Flexible and reliable, you can think on your feet, work effectively under pressure and to set deadlines. Ability to quickly understand and use various retail technology and software packages including till operating systems. Although predominantly based at Windsor Castle, you will also be required to travel to other Royal residences on occasion. Benefits We know that to deliver our best work; we need to feel at our best. That's why at the Royal Household we offer a generous benefits package designed to support your wellbeing and life priorities. Enjoy 25 days annual leave, rising to 30 days (plus bank holidays) dependent on the length of time you have worked for us. Our excellent non-contributory pension plan (we'll contribute 15% and you can contribute more if you wish) is highly valued by our employees, as is complimentary lunch on-site to keep you fuelled throughout the day. We also offer a range of leave options to support your life priorities, such as parental pay and leave and volunteering days, as well as benefits to support your physical and mental wellbeing. Other perks include 20% off at our Royal Collection Trust Shops and complimentary admission tickets across all our locations, along with many more exclusive employee discounts.
PREVIOUS LETTINGS EXPERIENCE AS SENIOR LETTINGS NEGOTIATOR OR ABOVE REQUIRED Our client is looking for an Assistant Lettings Manager to join their busy team in Windsor. The company are an award winning, well known brand, offering an unrivalled service in Sales, Lettings, Property Management and Land and New Homes. Their main focus of this very well respected Estate Agent is the excellent customer service they pride themselves on offering their clients. The successful candidate must have previous lettings experience as a Senior Lettings Negotiator or above, along with good lettings knowledge and an up to date understanding of the current legislation. You must be well presented, with excellent communication skills, and a full UK driving licence with the use of your own car. Salary Package & Benefits of the Assistant Lettings Manager role include: £25,000 Basic £35,000 - £40,000 OTE Monday to Friday 9am - 6pm with 1 Saturday a month 9am - 4pm Parking at the office Career progression Responsibilities of the Assistant Lettings Manager role include: Carrying out market appraisals Following up potential valuations & instructions using ALTO's follow up system looking for new stock using Rightmove Dealing with queries via calls or emails Book viewings for available properties Tenancy renewals Lettings progression - making sure tenancies are ready to begin Ordering boards Ordering professional marketing via NicheCom Monthly KPI reporting Carrying out viewings for available properties Paying rents Liaising with contractors Adding works orders for maintenance/certificates Skills required of the Assistant Lettings Manager role include: Experience using ALTO preferred, but not essential. Highly organised Attention to detail Excellent written and verbal communication skills Full UK Driving licence and use of own car This is a very exciting opportunity to be working for a highly reputable company, so please get in contact to discuss your application further!