I am working with a leading employer in the financial services sector who have a reputation for challenging existing thinking on pensions, benefits and investment advice.
As they grow and evolve further, they are now seeking Quality Assurance/Complaints Analysts who will be responsible for handling and analysing complaints and errors identified within the Operational teams, as well as providing expert advice and lead on improvement activities by identifying technical issues and learning from areas of good practice.
As an organisation they have grown consistently over the last couple of years in terms of new business acquisitions and new business wins.