Join Our Team as a 2nd Line Support Consultant
Role: 2nd Line Engineer
Salary: £35,000+
Location: Theale, Reading, RG7 4AQ
About the company:
We are a premier managed IT services provider based in the UK, specializing in delivering cutting-edge technology solutions across diverse sectors. From cloud computing to cybersecurity and data management, we're committed to providing top-notch services to our clients.
Why this company?
Industry-Leading Training: Shape your future with access to our Academy and top-notch training and development opportunities.
Competitive Salary: Enjoy a competitive salary of £35,000, depending on experience, along with opportunities for progression.
Hybrid Working: Balance your work and life with a flexible working arrangement, with 3 days in office and 2 days of home-working.
Employee Benefits: Benefit from perks like 25 days of holiday (increasing with tenure), birthday off, health cash plan, life assurance, and more.
Employee Wellbeing: Access our confidential Employee Assistance Programme (EAP) for support with bereavement, financial, health, and wellbeing issues.
Fun Workplace: Enjoy a state-of-the-art office with free parking, a 24-hour gym, social events like Beer Fridays and Summer BBQs, and more!
About the Role:
We're seeking an experienced 2nd Line Support Consultant to join our dynamic service desk team. As an escalation point for 1st line engineers, you'll provide email and telephone-based technical support to our diverse client base, ensuring timely resolution of technical issues and adherence to SLAs.
Key Responsibilities:
- Provide 2nd line technical support for hardware and software issues.
- Log all calls into the helpdesk system and ensure progress notes are added to each call.
- Manage the resolution of open calls and call actions across all customers.
- Take ownership of assigned incidents and manage them through to resolution.
- Research and implement technical solutions to resolve problems effectively.
- Provide on-site support for customers as needed.
- Deliver exceptional customer service and go above and beyond for our clients.
Person, Skills & Experience:
- Proficiency in Microsoft Windows server (2012, 2016, and 2019) and O365.
- Strong troubleshooting experience in Azure, Hyper-V/VMware, Intune/MDM, Exchange, SQL Server, SharePoint, etc.
- Excellent general hardware/software troubleshooting and problem-solving skills.
- Advanced expertise in virtualization, firewall, networking, InTune/MDM, storage, Exchange, and SQL Server troubleshooting.
APPLY immediately and be part of a collaborative, inclusive culture where your contributions are valued. Apply now to embark on a rewarding career journey with us!