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Forde Recruitment are currently recruiting a Customer Relations advisor on behalf of our Global Automotive client in Bruntingthorpe. The Customer Hub is accountable for the delivery of customer service excellence to our clients customers across our portfolio of products and services, ensuring full delivery of contractual obligations including achieving KPI's, management of day-to-day process and reporting requirements. Scope of Role: The Account Co-ordinator is responsible for carrying out a range of administrative tasks to support both customer and business objectives, aiding the retention of customer relationships, through ensuring mutually agreed business objectives and service level agreements are achieved. This role also is responsible for providing an escalation point for issues raised/observed and support with the resolution. Objectives for Role: Communicate effectively with internal and external stakeholders always. To act as an escalation, point for customers and to act as a conduit between the Sales team and/or Operations. Produce vehicle updates and reports for centralised accounts. Co-ordinate and monitor movements of vehicles. Compile and distribute internal and external reports. Receive, process, and monitor collection requests from our vendors, ensuring that all vehicles are collected within each account designated timeframe. Responsible for maintaining and updating all systems for centralised accounts. Develop and maintain relationships with internal customers and colleagues working together to identify and improve service delivery. Attend review meetings / conference calls as required. Ad-hoc duties or tasks as and when required to support the relationship management and retention of customers. Skills, Knowledge and Experience: Specific skills, knowledge and experience required to be able to successfully deliver the role: Excellent communication and customer service skills with the ability to speak with confidence to a range of customers at all levels Great interpersonal skills with the ability to build relationships with various internal and external customers across all levels Strong Excel skills and a good working knowledge of Microsoft Office packages Attention to detail with a focus on quality and service Demonstrates good business acumen Self-driven and self-motivated Excellent interpersonal skills and able to work at all levels Able to identify sales opportunities Able to manage and prioritise workload Flexible with the ability to embrace change quickly Ability to work in a fast-paced environment and to tight deadlines This vacancy is being advertised on behalf of Forde Recruitment Ltd who are operating as an Employment Business. Unfortunately, due to the high volumes of applications we are currently receiving, we are only able to contact candidates who are successful in progressing to the next stage. If you have not been contacted within 7 days of your application, then please presume that you have not been successful on this occasion and continue to search on our website for additional opportunities.
Supply Chain Coordinator - Permanent Salary - up to £30k Location - Loughborough Hours - Monday - Friday 37 hours Supply Chain Coordinator / Sales Order / Procurement / Production / Insulation / Render / Construction / Loughborough / LE11 / Permanent The Recruitment Group is working with a leading manufacturer and supplier of external render and insulated render systems for the New Build, Refurbishment, and Energy Efficiency sectors, based in Loughborough, supplying systems throughout the UK. Purpose of the Supply Chain Coordinator role: Our client is looking for a Supply Chain Coordinator to manage the company procurement and production operations as well as support the Sales/Purchasing Administrator team. The role will also involve working very closely with the Logistics Scheduling function to ensure the increasing demands of the nationwide customer base are serviced in an exemplary manner. There is an opportunity for progression as the company has large growth plans. Main duties and responsibilities of a Supply Chain Coordinator: Ensuring the provision of the highest quality of customer service, including interacting with customers, addressing inquiries, and effective handling of complaints, working with the Quality team to outline preventative action to identify trends and action plans for prevention of reoccurrence. Manage all aspects of component and raw material sourcing. Manage production scheduling to meet order demand. Manage and develop all associated processes involved in meeting date & time critical customer and procurement needs. Close liaison and interface with Logistics function. Comply with all relevant Health & Safety Legislation Review and implement measures to maximise efficiency and minimise cost / overhead. Motivate and oversee the team to carry out day-to-day operations and agreed processes. Working closely with all other departments to ensure smooth and efficient running of the function. Instigate, manage, and attend production meetings, management meetings, customer-specific meetings etc. Provide clear, detailed reports of ongoing operations and planning as required to the Logistics Director. Experience/knowledge requirements for a Supply Chain Coordinator: Previous experience in a successful customer service and/or procurement function may be an advantage. Sound knowledge of Microsoft programmes including Outlook, Excel, and Word. Knowledge of SAGE 200 (or other similar software) would be advantageous however full training would be provided. Ability to work under pressure of time constraints. Ability to show leadership qualities. Ability to plan and prioritise workloads accordingly, experienced in multi-tasking in a fast-paced environment. Ability to manage multiple short and long-term tasks and projects. Process-driven and highly organised with excellent attention to detail. Strong verbal and written communication skills and the ability to communicate effectively with a range of internal and external stakeholders. Please contact Amy @ The Recruitment Group on the contact details provided.