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Office Administrator / Customer Service Office Administrator / Customer Service. An Aldershot based electronic repair firm and looking for an Office Administrator / Customer Service person to join the team. The Office Administrator / Customer Service will be a detail oriented Office Administrator with a strong focus on customer care and will oversee office operations and support the seamless flow of work. This role is a varied role encompassing both general office duties and customer care responsibilities. The Office Administrator / Customer Service key responsibilities: General Office Duties: Answer and direct phone calls, providing information and assistance to callers (Customers and suppliers). Manage the flow and process of work orders, ensuring efficient allocation of resources and timely completion of tasks. Assist in the organization and filing of documents, contracts, and records. Handle data entry tasks and maintain accurate records. Coordinate and schedule deliveries. Provide administrative support to the team as needed. Customer Care: Provide exceptional customer service by promptly addressing inquiries, concerns, and service requests via phone, email, and in person. Maintain a professional and helpful demeanour when assisting customers, ensuring a positive customer experience. Effectively communicate repair status, timelines, and relevant information to customers. Verifying that customers' account status is in compliance and that payments have been received before releasing goods. Handle customer feedback and concerns, resolving issues promptly to maintain customer satisfaction. Keep accurate records of customer interactions and requests for future reference. During times of reduced staffing, have the capability to conduct deliveries and collections for local customers as required, using a company vehicle. Invoicing and Financial Administration: Generate and manage invoices for repair services, ensuring accuracy and completeness. Verify that all invoices are compliant with legal requirements and company policies. Coordinate with the accounting department to reconcile payments and outstanding balances. Assist in the collection of outstanding payments and follow up on unpaid invoices. Maintain organized financial records for easy retrieval and auditing purposes. Skills and Experience Required - Essential Proven experience as an Office Administrator or in a similar administrative role. Excellent communication and customer service skills to provide exceptional customer care. Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint) and invoicing software. Excellent organisational and time management skills, with the ability to multitask effectively Strong attention to detail and accuracy in data entry. Ability to multitask and prioritize tasks effectively. Knowledge of legal requirements related to invoicing and purchasing is a plus Ability to work independently and as part of a team. High level of professionalism and confidentiality when handling sensitive information. Driving License Educated to GCSE level or equivalent The Office Administrator / Customer Service salary is £27k, working 8:30-17:00 Monday to Friday Proactive People is an employment business and agency
My client is currently recruiting for an experienced permanent Administrator to join their office team on a full time basis based out of their HQ in Farnborough. The role will be working inside a small team within the civils sector. Duties: Filing documents Sending drawings Distributing information Raising invoices Monitoring Emails, phone calls & post Supporting team with administrative support Screen and provide support for any technical issues Key attributes: Strong organisational skills Customer orientated attitude Personable attitude and good communications skills is key Previous experience using Microsoft Packages Experience working within a building or maintenance environment is of great benefit. Benefits include: Salary up to £30K 25 days holiday Company pension Health insurance. For more information please contact Claire Spiers at Fawkes & Reece (South) on .
Are you looking to work for a leading law firm and have an interest in property and providing 1st class administrative support? If so this opportunity could be perfect for you! Our client is an award winning, Legal 500 ranked, full service law firm and they are looking to grow their Residential Property team and bring on a new Property Registrations Administrator! They are based in Farnborough and the successful candidate will be joining an expanding firm and department and working in a flexible, supportive, and encouraging environment! Salary: £23,088 plus an annual administration bonus of between £1k - £2k! Working hours: Monday - Friday, 9.00am - 5.30pm. This is a fully office- based role. Key responsibilities: Handling incoming calls, closing files, and providing quotes when necessary. Conducting daily follow-ups for the team. Managing tasks related to Lender Portals Submitting AP1 applications. Addressing Land Registry queries and post-completion inquiries promptly and accurately. Submitting AP1 documents to Land Registry demonstrating keen attention to details and assisting in reduction of Requisitions raised by Land Registry. Show high level of organisation skill in maintaining regular chasers, updates and deadlines. Applicants must be able to demonstrate that they are capable of working on their own initiative, have a mature attitude, and are a strong team player. An ability to consistently maintain high standards will be essential as will excellent IT skills. Experience of working in a legal environment is not required, although some administrative experience is necessary for this role. Demonstrable Data entry skills will be essential as well as good attention to detail and the ability to work under pressure. If this exciting role sounds perfect for you, please APPLY NOW!!!